CH02 - All-in-One CompTIA A+ Certification Exam Guide...

Info iconThis preview shows pages 1–7. Sign up to view the full content.

View Full Document Right Arrow Icon
All-in-One CompTIA A+ Certification Exam Guide (Exams 220-701 & 220-702) – Mike Meyers Seventh Edition Chapter 2 Operational Procedures
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
2 Chapter Objectives In this chapter, you will learn how to: • Present yourself with a proper appearance and professional manner • Talk to customers in a professional, productive manner • Work with PCs safely using the proper tools
Background image of page 2
3 Essentials – The Professional Tech • Appearance VS
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
4 • Traits of a Tech – Honesty/integrity • Not the same thing • Passwords – Dependable/responsible • Not the same thing • Show up for appointments • Be responsible for actions Essentials – The Professional Tech (cont)
Background image of page 4
5 • Traits of a Tech, cont – Adaptability/versatility • How you adjust to change • Your PC repair skillset – Sensitivity • Customer pays for your time • If you are in their office, something is broke • Be mindful of different cultures Essentials – The Professional Tech (cont)
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
6 Communication • Assertive communication
Background image of page 6
Image of page 7
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 04/05/2011 for the course CINT 213 taught by Professor Endris during the Spring '11 term at Ivy Tech Community College.

Page1 / 10

CH02 - All-in-One CompTIA A+ Certification Exam Guide...

This preview shows document pages 1 - 7. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online