Chapter 9 - A Guide to Computer User Support for Help Desk...

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Unformatted text preview: A Guide to Computer User Support for Help Desk & Support Spets Fourth Edition by Fred Beisse Chapter 9 Installing and Managing End-User Computers Chapter Objectives In this chapter, students will learn about: Site preparation steps for computer installations Pre-installation site preparation tasks Purpose and contents of a Site Management Notebook Tools needed to install hardware Steps to install and configure hardware, operating systems, networks, and application software Installation wrap-up tasks Ongoing site management tasks A Guide to Computer User Support for Help Desk & Support Spets, Fourth Edition 2 System Installation Overview A Guide to Computer User Support for Help Desk & Support Spets, Fourth Edition 3 Pre-installation inspection activity Checklist of issues Space requirements Space constraints Materials storage requirements Ergonomic issues ADA and OSHA accommodations or issues Adequate power supply accessible Power conditioning required Network and/or telephone access Air conditioning required Lighting problems Fire suppression operational Pre-Installation Site Preparation A Guide to Computer User Support for Help Desk & Support Spets, Fourth Edition 4 Locate computer system and devise strategies to conserve space System components System unit Footprint : length times width (measured in square inches) of desktop PC Keyboard and mouse Optimal desk height is 26-28 inches from the floor Display screen Optimal user view is straight ahead or slightly down Printer Optimal access for loading paper, retrieving printouts, and clearing jams Locating System Components A Guide to Computer User Support for Help Desk & Support Spets, Fourth Edition 5 Locating System Components (continued) Supplies (manuals, ink/toner cartridges, media, printer paper) Convenient access Tip: avoid storing paper in damp area Furniture considerations Importance of adjustable chair Adjustable: Seat height, seat swivel, tilt, backrest, arm rest Waterfall seat edge 5-leg base Carpet protector A Guide to Computer User Support for Help Desk & Support Spets, Fourth Edition 6 Space Constraint Solutions Space-saver system unit case (small form factor) Separate computer worktable Flat panel display screen (may be wall-mounted) Monitor arm for CRT display Keyboard shelf Extender cables to locate system unit and peripherals under or close to, but not on, users desk A Guide to Computer User Support for Help Desk & Support Spets, Fourth Edition 7 Ergonomic Factors Ergonomics : study of how to design computer systems and workspaces to: Minimize health problems Maximize worker: Safety Productivity Comfort Job satisfaction A Guide to Computer User Support for Help Desk & Support Spets, Fourth Edition 8...
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This note was uploaded on 04/05/2011 for the course CINT 214 taught by Professor Endris during the Spring '11 term at Ivy Tech Community College.

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Chapter 9 - A Guide to Computer User Support for Help Desk...

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