Week Eleven - A+ Guide to Managing and Maintaining Your PC,...

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A+ Guide to Managing and Maintaining Your PC, 7e Chapter 15 Tools for Solving Windows Problems
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A+ Guide to Managing and Maintaining Your PC, 7e 2 Objectives Learn about Windows tools useful to solve problems caused by hardware, applications, and failed Windows components Learn about Windows Vista tools that can help when Vista gives problems when starting Learn about Windows 2000/XP tools that can help with XP or 2000 startup problems
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A+ Guide to Managing and Maintaining Your PC, 7e 3 Tools to Help with Blue Screen Errors, System Lockups, and I/O Device Errors Tools for solving Windows problems after startup – Vista Problem Reports and Solutions window – XP Error Reporting – Vista Memory Diagnostics – System File Checker – Driver Verifier – Startup settings – Tools to verify driver signatures – Device Manager – Diagnostic utilities
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Tools to Help with Blue Screen Errors, System Lockups, and I/O Device Errors (cont’d.) Vista Problem Reports and Solutions – Use with immediate hardware and software problems – Provides a history feature – Displays an error screen – Problem in Windows kernel mode • STOP or blue screen error occurs on next restart • User can check for solution – Problem in user mode • Bubble displays in notification area A+ Guide to Managing and Maintaining Your PC, 7e 4
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A+ Guide to Managing and Maintaining Your PC, 7e 5 Tools to Help with Blue Screen Errors, System Lockups, and I/O Device Errors (cont’d.) Windows XP Error Reporting tool – Application error encountered: • Problem description message displayed • Option to send error report to Microsoft – After information sent: • Dialogue box appears • Provides ability to obtain possible solutions – Does not keep a history of previous errors
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Tools to Help with Blue Screen Errors, System Lockups, and I/O Device Errors (cont’d.) Vista Memory Diagnostics tool – Identifies problem with memory – Eliminates memory as problem source • Vista Error Reporting tool prompt to test memory on next reboot • Command Prompt window command: mdsched.exe • Dual boot: run memory diagnostic test from Windows Vista boot menu • Single OS: force Vista boot menu by pressing Spacebar during the boot • Use Windows Vista DVD A+ Guide to Managing and Maintaining Your PC, 7e 6
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A+ Guide to Managing and Maintaining Your PC, 7e 7 Tools to Help with Blue Screen Errors, System Lockups, and I/O Device Errors (cont’d.) System file checker (SFC) Windows Vista/XP utility – Corrupted Windows system file • May cause Windows application or hardware problem – SFC protects system files and keeps cache current • Can refresh a damaged file – Run SFC in command prompt window: sfc /scannow • Vista requires elevated command prompt
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A+ Guide to Managing and Maintaining Your PC, 7e 8 Tools to Help with Blue Screen Errors, System Lockups, and I/O Device Errors (cont’d.) Driver verifier runs in the background
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This note was uploaded on 04/05/2011 for the course CINT 210 taught by Professor Endris during the Spring '11 term at Ivy Tech Community College.

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Week Eleven - A+ Guide to Managing and Maintaining Your PC,...

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