320 Interviewing_BM320_MComm_may10

320 Interviewing_BM320_MComm_may10 - Interviewing Click to...

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Unformatted text preview: Interviewing Click to edit Master subtitle style Interviewing is where you SELL what you have to offer the employer The Most Important 30 Minutes (WSJ) Every Meeting Counts You Never Get A Second Chance To Make A First Impression “It is almost impossible to maintain poise when you are scared to death. My best advice for dealing with destructive anxiety, is homework . . . Homework helps enormously when you apply for a job.” Barbara Walters Fit Is What First Interviews Test 1. Do Your Skills & Background Fit The Position 2. Do You Fit The Organization’s Culture “You’re just the type we’re looking for.” Important Things To Note First Impressions • 7-11 Rule – Eleven assumptions made in the first seven seconds we meet… Educational level, background, competency, intelligence, trustworthiness, family history, success level, financial success, confidence level, sophistication, relationships First Impressions • • • • • Appropriate Dress Good Grooming Confidence Energy/Enthusiasm Distractions: Spouse & Children First Impressions • • • • • • Make the other person the center of attention Use good listening skills Use others’ names frequently Be careful with humor You don’t always need to be right Your words really matter Employer Understanding • • Know Employer’s Needs Present a Desire to Serve Those Needs Intelligence & Likeability • • • • • Display Sound Ideas Pride in Past Performance Be Aware of Current Events Smile Control If Interviewer Fails Body Language and Expression Show Your Enthusiasm Passion about this job You Will Be Asked About • • • Goals Education Behaviors • • • Skills Attitudes Interests They Want To Know You • • Can Talk Comfortably About Your Strengths and Weaknesses Understand Their Work You Need To Show the Employer • • You Can Think You Can Make a Contribution Why Am I Hiring You? To Make Us Money! (Successful) “Use boldness, but not overbearance; and also see that ye bridle all your passions, … see that ye refrain from idleness.” Alma 38:12 (Underlines added) Know The Organization Red Flags Recruiter Concerns ü ü ü ü Inconsistencies Hesitations Unsupported Claims History Gaps ü ü ü Job Hopping Unclear Career Direction Employer Negativity Seven Deadly Interview Flubs (Forbes Magazine) • Be On Time – Says much about your organizational skills It never hurts to be a little overdressed Bring a few extra copies of your resume It conveys confidence and shows interest • Dress Appropriately – • Extra Copies – • Make Eye Contact – Seven Deadly Interview Flubs (Forbes Magazine) • Be Honest – Don’t be tempted to overstate education or experience Boasting, putting others down, and blaming demonstrate a lack of confidence Interviewer serves, you deftly return the shot. No need to ramble or embellish • Don’t Brag – • Don’t Yammer – Interview Failure Factors • • • • Undefined career goals & objectives Unable to express self clearly Insufficient achievement evidence Not prepared for the interview Interview Failure Factors • • • No real interest in the organization or industry – just shopping around Narrow geographic interest Little interest & enthusiasm – indifference Interview Failure Factors • • • Overbearing, overly aggressive, arrogance Interested only in best dollar offer Asks no or poor questions about the job Interview Failure Factors • • • • Unwilling to start at the bottom Evasive – Makes excuses No confidence or poise – no eye contact Poor personal appearance grooming Optimal Resume Interview Tool • byu.optimalresume.com – Passcode: optimal1 Interviewing • Practice interviewing from your computer – – Choose style Choose length (number of questions) Question Types Employer Knowledge Open-Ended Job and Performance Skills Behavior-Based Click to edit Master subtitle style Case Stress Illegal/Inappropriate Employer & Industry Knowledge Do Homework Open-Ended • • • Who What When • • • Where Why How Know Your Resume • • • • • Who has been most influential in setting your current direction? What can you offer this organization? When did you decide to pursue finance? Where have you made mistakes and how have you recovered? How have you added value in the past? Desired Skills • • • • • Communication Honesty/Integrity Interpersonal (relates well to others) Strong work ethic Teamwork (relates well with others) • • • • • Analytical Motivation/initiative Flexibility/adaptable Computer Detail orientation NACE Job Outlook Survey Skills Employers Say Are Lacking • • • Communication Skills Maturity/business etiquette Work ethic 12 Essential Success Skills • • Managing Time and Priorities • Working in a Diverse • Environment Acquiring • Knowledge Thinking Critically • Communicating MSU 2005 Effectively • • • • Contributing to a Team Navigating Across Boundaries Performing with Integrity Developing Professional Competencies Balancing Work and Life Behavior-Based • • • Give me an example . . . Tell me about . . . Questions Looking For – Leadership, Decision-Making, Planning, Initiative & Effort, Communications, Interpersonal Skills STAR Technique Setup Task Action Results Describe situation, facts and information What needed to be done Describe how you acted What were the results of your actions PAR Technique Problem Action Results Describe the situation, facts and information Describe how you acted What were the results of your actions Sample BehaviorBased Question Tell me about the last time you made a decision that backfired? • • • • What was the situation? Why did you choose that course? How did you go about gathering and analyzing information before making your decision? What would you do differently now? Tell me about the most frustrating person with whom you have worked? • • • What made this person so? What approach did you use with this person? What was the outcome? Describe the most extensive planning that you have done. • • • Describe step by step how you set up your plan. How did you coordinate the implementation of your plan? How did you monitor your progress? Highly Rated Responses • • • • Examples have substance, complexity, and depth Separate symptoms from causes in analysis Can shift between detail and broader perspectives Show logical thought processes Lower Rated Responses • • • • Examples are minor or trivial Solutions are “by the book” – little consideration of alternatives Unable to give complex examples Thinks & processes information slowly; not quick Say a Lot With a Little • • • Keep answers concise and to the point Don’t elaborate further unless asked Answer the questions, quickly or at length, depending on circumstances Say a Lot With a Little • • • Avoid repeating the same information with different words Rambling is distracting Say what you need to say and then show that you are ready for the next question Look at your background and experience. Be prepared to tell the interviewer your story. Practice, these are hard, indepth interviews. Interviewers should not stop probing until they understand the depth of your behavior. Case Interviews The Consulting Examination Click to edit Master subtitle style Why Case Interviews • • • • No right background for consulting Simulation of consulting situation Opportunity to assess problem solving and logic It creates unfamiliar and real time demand Case Questions • • • • • How much does a 747 weigh? What should we do in this economy? Should the company take this action? Which application is appropriate? What approach would you suggest? How much does a 747 weigh? Clarifying questions you may ask: – – Fully loaded and ready to fly? A 747-8I class? Number 467 10 477 18 containers 64,225 gal Unit Weight 150 150 42 1,000 7 lbs./gal Total 70,050 1,500 20,034 800 18,000 449,575 410,000 969,959 Maximum takeoff weight (MTOW) is 970,000 Item Passengers Crew Baggage Food & Drink Cargo Fuel Airframe/Engines Total You have a corked bottle with money in it, how can you get the money out without pulling the cork or breaking the bottle? Answer: Push the cork in and shake the money out. Puzzle Questions Puzzle Question An entrepreneur decides to make a business in coconuts. He buys coconuts at $4.00 per dozen and sells them at $0.25 each. By the end of the year he will be a millionaire. His plan is accurate and calculations correct, how is this possible? Answer: He was a multimillionaire when he started. Stress Questions • • • What is your greatest weakness? Why BYU? Given your background, why us? • • Why should we hire you? How are you better than the last candidate? Illegal Questions Any inquiry regarding gender, race, religion, national origin, age, veteran’s status, or disability is inappropriate. Sexual orientation in some locations. Illegal Questions • Inquire about importance – – Is this important for this job? Does it affect someone’s ability to perform in this position? • Remember BFOQ Illegal Questions • • Consider answering the question Determine the intent of the recruiter and try to provide needed information Illegal Questions • Discreetly tell the interviewer that you are not able to answer a question of that nature. (See Sample Questions Handout) You Question The Interviewer Knowing that I don’t have a typical background, is the organization willing to consider my unique qualifications? What are some of the most unique internships you’ve seen? I read that the firm was making a large investment in ______ can you tell me about it? What do you want accomplished during my internship? Seven Important Words I really want to work for you! Click to edit Master subtitle style Self Evaluation • • • What went well? What did I say that I wish I had not? What didn’t I say that I wish I had? Self Evaluation • • Where did I come up short? What is the next step? Put Your Foot In The Door Thank You If I have any questions, may I call you? An OFFER!! ...
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This note was uploaded on 04/07/2011 for the course MCOMM 320 taught by Professor Rockwood during the Winter '07 term at BYU.

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320 Interviewing_BM320_MComm_may10 - Interviewing Click to...

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