Ethics 7 - Bus 315-004 March 2, 2011 Ethical Issue #7...

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Bus 315-004 March 2, 2011 Ethical Issue #7 Passengers pay airlines when plans change. Why not the reverse? by Janice Hough on November 24, 2010 Anyone who travels has been there at some point. After locking in a nonrefundable ticket, something happens and the ticket needs to be changed. Sometimes, airlines change schedules. It’s unfair how passengers are penalized and airlines let themselves off scot-free. It doesn’t matter if the changes need to me made months in advance and the flights are wide open, a fee applies. Normally, a substantial fee. This, the airlines justify by saying it’s the cost of doing business, and passengers who think they might need to change their ticket should just buy unrestricted tickets. Okay, accepting that premise, why don’t airlines feel like they should cover passenger costs when their dates change. I’m not talking about delays and last-minute flight cancellations, although that’s an issue too, since compensation for such things varies so widely. I’m discussing schedule changes that
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This note was uploaded on 04/08/2011 for the course BUS 315 taught by Professor Powell during the Spring '11 term at University of Hawaii, Manoa.

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Ethics 7 - Bus 315-004 March 2, 2011 Ethical Issue #7...

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