Ch 15 - conferencing). Lean medium: Best for routine...

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Ch. 15- Communications Warm-up: If a coworker (who sits next to you all day) has really bad breath, what are some ways to encourage that person to resolve the problem?
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Communication: The transfer of information and understanding from one person to another.
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The communication Process:
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The Communication Process: Sender: Person wanting to share information Receiver: Person for whom the message is intended Message: The info. Being shared Encoding: Translating a message into understandable symbols or language. Decoding: Interpreting and trying to make sense of the message Medium: The pathway by which the message is sent (ex: e- mail, telephone, memo, etc…). Feedback: The receiver expresses his/her reaction to the sender’s message Noise: Any disturbance that interferes with the transmission of a message
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Media richness: (Selecting the right medium for a situation) Rich medium: Best for non-routine situations and to avoid oversimplification (Face-to-face, video-
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Unformatted text preview: conferencing). Lean medium: Best for routine situations to avoid overloading (e-mail, memos, letters, general reports, fliers, newsletters). Barriers to communication: Physical barriers Semantic barriers Personal barriers Gender-related communication differences A barrier to communication http://www.youtube.com/watch?v=kjF4rKCR81o Non-verbal communication: http://www.youtube.com/watch?v=nrGpcp-Qx6U Gender & differences in communication styles: http://www.youtube.com/watch?v=wJv1pLDHmak&feature=related Formal communication channels: These follow the chain of command and are recognized as official. Vertical Horizontal External Informal communication channels: These develop outside of the formal structure and do not follow the chain of command. The Grapevine M anagement B y W alking A round How MBWA came to be http://www.youtube.com/watch?v=Xo1ZWvtX_ZM&feature=related Thats all for Ch. 15!!...
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Ch 15 - conferencing). Lean medium: Best for routine...

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