Unformatted text preview: Chapter 4 Communication Chapter 4 Communication Communication Communication Denotation and connotation Encoding and Decoding Body Language Vocal Intonation (variation and pattern of rise and fall of the pitch in speech) Volume, and Pacing What do these speakers make you think and feel about them? Speakers – Take Notes Speakers – Take Notes Intelligence Power Work Ethic Innovation Vision Vocabulary Success Charisma Passion Motivation Leadership Values Planning Business Acumen Determination Learning Listen and Watch What do they say and do? What do they say and do? Martin Luther King Martin Luther King P Diddy P Diddy Being involved in the grapevine (even if Most Common Communication Most Common Communication Career Killers you only think you were talking to a “friend”) Not showing passion and enthusiasm in your communications Spending more time talking than asking and listening You don’t talk to the janitor or security guard or praise and thank the admin. asst. Give your boss information before it is Most Common Communication Most Common Communication Career Enhancers requested When your boss gives you an assignment ask what specifically would exceed their expectations (always do more than is expected) Take an interest in people before you need them for something Always help others even if it doesn’t immediately help you (give others credit) Basic Rules of Communication Basic Rules of Communication Don’t cut the other person off Restate to show understanding Ask questions to show interest Don’t multitask when communicating Build trust Don’t text or email what you should say Email and Texting Email and Texting Trust Trust Don’t over commit and under deliver Get to know people before you need them The grapevine is a death trap Do what you say Don’t talk behind people’s back Ask lots of questions and really listen Listening, Listening, Listening Listening, Listening, Listening NonVerbal Communication
Whose Line Is It Anyway Whose Line Is It Anyway Symbolism and Storytelling Symbolism and Storytelling Big Foot Pizza Big Foot Pizza Will Smith Will Smith Written Language Leadership Written Language Leadership As a supervisor at WaWa I motivated my team intrinsically by creating shared values and then empowering my team to excel while displaying transformational leadership skills to include creating a strong capability in each of my team through individualized consideration. Supervisor for WaWa where I was responsible for running shifts and ensuring all cash and food was properly accounted for. Business Vocabulary Jargon Business Vocabulary Jargon Transformational Leadership Intrinsic Motivation Strategy Tactics Business Acumen Market Segmentation Culture P & L Cash Flow Profit Margin Corporate Communications Corporate Communications Indra Nooyi – CEO of PepsiCo Indra Nooyi – CEO of PepsiCo Jeff Immelt – CEO of GE Jeff Immelt – CEO of GE Internal Communication Internal Communication Filtering Upward and Downward Aylwin Lewis External Communication
BP BP Tony Hayward CEO Clicker for Credit Clicker for Credit If I had an interview next month I would If I had an interview next month I would
1. 2. 3. 4. Be 100% ready Need to practice for 2 hours Need to practice for 8 hours Need to practice for more than 20 hours 25% 25% 25% 25% 1 2 3 4 ...
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- Spring '08
- Sociology, Trust Trust, Martin Luther King Martin Luther King, Common Communication Career