AGEC331_2.12.09 - relationship Appearance body language...

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AGEC331 2.12.09 Greeting and Rapport Building The First Step in a Call Five Things must Happen 1. Create a positive impression 2. Get the prospect’s attention 3. Arouse their interest 4. Build rapport 5. Bridge to a discussion of needs Greeting Before words are ever exchagned impressions may form A great greeting beings with making a positive first impression The Power of Personal Relationships When you meet a prospective customer everything you do and say will have an impact on your
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Unformatted text preview: relationship Appearance, body language, what you say and how you say it Creating the Right Impression The first few moments of sales calls are critical to success You create an impression with the prospect that sets state for all communications Factors Affecting Your Greeting Industry you work for Sales call objective Previous relationship Personality Situation Timing Many other things… •...
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