Chapter7Unlocked

Chapter7Unlocked - Exam Name TRUE/FALSE Write.T if the...

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Sheet1 Page 1 Exam Name___________________________________ TRUE/FALSE. Write .T. if the statement is TRUE and .F. if the statement is false. 1) BPM is the systematic process of creating, assessing, and altering business processes. 1) 2) In a business process management scenario, teams make adjustments necessary to solve process problems before building an as-is model. 2) 3) Based on the
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Sheet1 Page 2 as-is model, system components are generated only for the elements of the information system that are entirely automated. 3) 4) The cycle of business processes repeats as change occurs and companies adjust to those changes. 4) 5) The BPM cycle consists of six stages. 5) 6) Well-managed organizations create policy, procedures, and
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Sheet1 Page 3 committees to continually assess business process effectiveness. 6) 7) Cross-functional processes often lead to islands of automation, sometimes called information silos. 7) 8) Functional processes involve activities among several business departments. 8) 9) Customer relationship management is an example of a cross-functional process. 9) 10) Supply chain management is an example of
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Sheet1 Page 4 a functional process. 10) 11) One of the advantages of cross-functional processes is that authority belongs to a single manager who has authority to resolve BPM issues. 11) 12) Human resources and sales forecasting are examples of functional processes. 12) 13) The benefit of functional processes is the integration of data across
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Sheet1 Page 5 functional processes. 13) 14) Independent, isolated processes are the most important factor in producing the productivity and efficiency necessary for businesses. 14) 15) The problem with information silos is that decisions that are appropriate when considering only a single function like purchasing may create inefficiencies when the entire process is considered. 15)
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Sheet1 Page 6 16) Customer support in an organization can justify high levels of support by being able to know which customers have high value. This is an outcome of the integration possible through functional processes. 16) 17) BPM for interorganizational processes is much more difficult than for cross-functional systems. 17) 1
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Sheet1 Page 7 18) BPM for cross-functional processes is shared across several departments that most frequently need to resolve conflict via committee and policy. 18) 19) The problem with interorganizational processes is that problem resolution occurs via negotiation, contracts, and litigation. 19) 20) Business process management applies only to commercial, profit-making organizations. 20)
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Sheet1 Page 8 21) The standard set of terms and graphical notations for documenting business processes was created by the International Standards Organization. 21)
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This note was uploaded on 04/10/2011 for the course BCIS 3610 taught by Professor Koh during the Spring '08 term at North Texas.

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Chapter7Unlocked - Exam Name TRUE/FALSE Write.T if the...

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