Management - Exam 4 Review

Management - Exam 4 Review - Chapter13ManagingCommunication

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Chapter 13—Managing Communication 29/11/2010 20:56:00 Strategic conversation     —dialogue across boundaries and hierarchical levels  about the team or organization’s vision, critical strategic themes, and the values that  help achieve important goals Communication     —the process by which information is exchanged and understood  by two or more people, usually with the intent to motivate or influence behavior Encode     —to select symbiosis with which to compose a message Message     —the tangible formation of an idea to be sent to a receiver Channel     —the carrier of a communication Decode     —to translate the symbols used in a message for the purpose of  interpreting its meaning Feedback     —a response by the receiver to the sender’s communication  Channel richness     —the amount of information that can be transmitted during a  communication episode Instant messaging (IM)     —electronic communication that allows users to see who  is connected to a network and share information instantly  Communication apprehension     —an individual’s level of fear or anxiety associated  with interpersonal communication Nonverbal communication     —a communication transmitted through actions and  behaviors rather than through words Listening     —the skill of receiving messages to accurately grasp facts and feelings  to interpret the genuine meaning Formal communication channel     —a communication channel that flows with the  chain of command or task responsibility defined by the organization Downward communication     —messages sent from top management down to  subordinates  Upward communication     —messages transmitted from the lower to the higher  levels in the organization’s hierarchy Horizontal communication     —the lateral or diagonal exchange of messages  among peers or co-workers Centralized network     —a team communication structure in which team members  communicate through a single individual to solve problems or make decisions Decentralized network     —a team communication structure in which team members  freely communicate with one another and arrive at decisions together Personal communication channels
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Management - Exam 4 Review - Chapter13ManagingCommunication

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