November_20

November_20 - COM 318 Functions of Nonverbal Communication...

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COM 318 20-Nov-09 Functions of Nonverbal Communication Repeat the verbal message o Verbal 35%, Nonverbal 65%--facial expressions, tone of voice, movement, clarity, appearance, gestures, posture, eye contact Contradict verbal cues Substitute for verbal messages Complement verbal cues Regulate the flow of conversations Dimensions of nonverbal communication Kinesics o Movements of head, face, eyes, limbs, trunk o The way we move our body conveys information o Eye contact and mutual gaze are the best indicators of mutual attraction o Produces a reliable increase in compliance Vocalics/paralanguage o Not WHAT is said, but HOW it is said o A relatively fast rate and short silent pauses results in increased compliance o “Vocal pleasantness” is associated with fluency and pitch variety Not a lot of umms or pauses, not monotone Physical appearance o People who dress similarly to their targets are more persuasive than those dressed differently o Clothing and other artifacts signal status and group membership
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This note was uploaded on 04/11/2011 for the course COM 310 taught by Professor Susanmorgan during the Fall '09 term at BYU.

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November_20 - COM 318 Functions of Nonverbal Communication...

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