COM212_2.26.09 - Silent Listening Attentive, nonverbal...

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COM212 2.26.09 Listening How important is it? 55% college students time 60% executive time To build and Maintain Relationships and Help Others Failure to listen is biggest communication error seen in counseling First and important habit to teach children Salesperson benefits from well developed listening skills Listening is not easy Information Overload Rapid thought Noise Poor Listening Habits Pseudo-listening – bored, tired, unable to pay attention State hogs – taking over conversation, going into your story Selective Listener – only picking out what you want to hear, learn Insulated Listener – suppresses and avoids topics you don’t want to hear Defensive Listener – usually low self esteem, everything said is taken as an attack Ambushe r – collecting information then later using it against who you were talking to Components of Listening Remembering – most people only retain ½ of what they hear Responding – observable feedback shows attentiveness Types of Listening – Scale
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Unformatted text preview: Silent Listening Attentive, nonverbal responses Questioning Gathering thoughts, facts, feelings, asking sincere nondirective questions Clarify meanings, learn about others thoughts, wants, encourage elaboration Counterfeit Questions Trap sender Make statement Carry hidden agenda Seek correct answers Paraphrasing Restating message, change wording, offer an example, reflect the underlying message Assists listening Draw out information from speaker Short circuits a defensive spiral Empathizing Working at bringing two personalities together by seeing a feeling, thought, perception as the speakers Identifies with emotions and perceptions more than paraphrasing A generic reaction But not denying others your feelings Minimizing the significance of situation is not empathizing, defending yourself isnt either Supporting Reveals solidarity with speakers attention Men and Women differ Men offer advice, usually Women offer emphatic response...
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This note was uploaded on 04/11/2011 for the course COMM 212 taught by Professor Roberts during the Spring '09 term at Purdue University-West Lafayette.

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COM212_2.26.09 - Silent Listening Attentive, nonverbal...

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