This preview shows pages 1–2. Sign up to view the full content.
This preview has intentionally blurred sections. Sign up to view the full version.View Full Document
Unformatted text preview: Silent Listening Attentive, nonverbal responses Questioning Gathering thoughts, facts, feelings, asking sincere nondirective questions Clarify meanings, learn about others thoughts, wants, encourage elaboration Counterfeit Questions Trap sender Make statement Carry hidden agenda Seek correct answers Paraphrasing Restating message, change wording, offer an example, reflect the underlying message Assists listening Draw out information from speaker Short circuits a defensive spiral Empathizing Working at bringing two personalities together by seeing a feeling, thought, perception as the speakers Identifies with emotions and perceptions more than paraphrasing A generic reaction But not denying others your feelings Minimizing the significance of situation is not empathizing, defending yourself isnt either Supporting Reveals solidarity with speakers attention Men and Women differ Men offer advice, usually Women offer emphatic response...
View Full Document
This note was uploaded on 04/11/2011 for the course COMM 212 taught by Professor Roberts during the Spring '09 term at Purdue University-West Lafayette.
- Spring '09