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Unformatted text preview: 2. What’s going on? 3. Make sure you are giving them an opportunity to save face Empathy – 3 Dimensions 1. Perspective taking (cognitive) 2. Emotional Contagion (Affective) 3. Genuine Concern (ethical) Quiz Terms: Convergence - process of adapting one's speech style to match that of others with whom one wants to identify Perception Checking - three-part method for verifying the accuracy of interpretations, including a description of the sense data, two possible interpretations, and a request for confirmation of the interpretations. Punctuation - The process of determining the causal order of events....
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This note was uploaded on 04/11/2011 for the course COMM 212 taught by Professor Roberts during the Spring '09 term at Purdue.
- Spring '09