COM325-1 - COM325 1.15.09 Interviews parts and pieces...

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Unformatted text preview: COM325 1.15.09 Interviews parts and pieces Interactional Process usually a process, format Parties always 2, Interviewer/Interviewee Purpose always a purpose Questions Relational Dimensions Similarity Inclusion/involvement Affection Control Trust Global Relations/Culture needing to understand other countries Men/Women (relationships) communication differences Differences in the way people take electronic interviews COM325 1.21.09 Chapter 3 Questions and Their Uses The Three Essential Characteristics of Questions Open or Closed Primary or Secondary Neutral or Leading Open expansive, often specifies only the topic, allows freedom in response + Allows extra information to seep in- Takes more Time; hard to control situation, need for strategy in interviewing Closed narrow in focus, restrained, freedom to determine amount and kind of information provided Bipolar Question the yes/no + Controlled; perfect for surveys- Might not get whole story Primary introduced topics, can still work when taken out of context Probing gathering information; getting on after primary; only works in context Neutral encouraging honest answers, allowing response to decide answers without overt direction Leading directing towards certain response, easier to give certain response, Interviewer Bias Loaded Question extremely detailed COM325 1.26.09 Common Question Pitfalls 1. 2. Bipolar Trap 3. Open/Closed Switch 4. Double Barreled Inquisition 5. Leading Push 6. Guessing Game 7. Yes/No Response 8. Curious Probe 9. Quiz Show 10. Complexity vs. Simplicity 11. Dont Ask/Dont Tell Tips on Avoiding- Structure questions for free, accurate, honest, insightful, thorough answers- Know what you want to get from interviewer- Chose your questions Opening An Interview Primary Function is to motivate and create rapport Establish Relationship Orient the other party to interview explaining your process, length, nature, how info will be used Inadequate opening can mislead party, make problems during interview Opening Techniques State purpose Summarize problem Explain Yourself Offer Incentive Request Advice Refer to known person, organization Request specific time, better to overestimate Ask a Question Use combination of above Nonverbal Communication in Openings How effective you are depends on how you look; be mindful of appearance and territoriality Closing Interview 3 Primary Functions Signals the end of the interview but not relationship May stress supportiveness to enhance relationship and bring the interview to positive close May summarize the interview Rules for Closing Needs to be a dialogue, encourage interviewee to take part Be sincere, honest, make no promises you cannot keep Dont rush Techniques Offer to answer Clearing House Declare completion of purpose Make personal inquires Signal time is up Explain reason for ending Express appreciation Arrange next meeting Remember your role plan closing just like opening...
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COM325-1 - COM325 1.15.09 Interviews parts and pieces...

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