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Unformatted text preview: overestimate Ask a Question Use combination of above Nonverbal Communication in Openings How effective you are depends on how you look; be mindful of appearance and territoriality Closing Interview 3 Primary Functions Signals the end of the interview but not relationship May stress supportiveness to enhance relationship and bring the interview to positive close May summarize the interview Rules for Closing Needs to be a dialogue, encourage interviewee to take part Be sincere, honest, make no promises you cannot keep Don’t rush Techniques Offer to answer Clearing House Declare completion of purpose Make personal inquires Signal time is up Explain reason for ending Express appreciation Arrange next meeting Remember – your role – plan closing just like opening...
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- Spring '09
- Summarize problem Explain, Game Yes/No Response, Ask/Don’t Tell