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2-IS II GUC 2009 2010 spring- lecture 2

2-IS II GUC 2009 2010 spring- lecture 2 - Information...

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Chapter 14: Project Management: Establishing the Project Management: Establishing the Business Value of Systems Business Value of Systems and and Managing Change Managing Change Dr. Hany Ismail Information Systems II Lecture 2
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2 Chapter 14: LEARNING OBJECTIVES Part 1 The Importance of Project Management Part 3 Establishing the Business Value of Information Systems Part 2 Selecting Projects Part 4 Managing Project Risk
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British Airways & IPhone Case Study British airways provided a new service for IPhone owners IPhone owners can access British airways data using their mobile Customers can: Book airline tickets using their IPhone Check arrival and departure of flights Check online flights timetable
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British Airways & IPhone Case Study
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British Airways & IPhone Case Study Why British Airways introduced this system ? What are the  Critical Success Factor? What are the benefits for British Airways? 1. Tangible benefits 2. Intangible benefits What is the return on investment for British Airways?
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British Airways & IPhone Case Study Potential Critical Success Factors for this project: Good project scope management Adequate project team composition Comprehensive business process reengineering User involvement and participation Project champion role Trust between partners Effective organizational change management Dedicated staff and consultants Formalized project Plan/schedule Appropriate usage of consultants Empowered decision makers Adequate ERP implementation strategy
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7 Information system costs and benefits Tangible benefits: Can be quantified and assigned monetary value Systems that displace labor and save space : Intangible benefits: Cannot be immediately quantified but may lead to quantifiable gains in the long run E.g. more efficient customer service or enhanced decision making Systems that influence decision-making Part 3 Establishing the Business Value of Information Systems
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8 Several techniques of measuring the value of investing in Information Systems projects?
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