2-IS II GUC 2009 2010 spring- lecture 2

2-IS II GUC 2009 2010 spring- lecture 2 - Chapter 14:...

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Unformatted text preview: Chapter 14: Project Management: Establishing the Project Management: Establishing the Business Value of Systems Business Value of Systems and and Managing Change Managing Change Dr. Hany Ismail Information Systems II Lecture 2 2 Chapter 14: LEARNING OBJECTIVES Part 1 The Importance of Project Management Part 3 Establishing the Business Value of Information Systems Part 2 Selecting Projects Part 4 Managing Project Risk British Airways & IPhone Case Study • British airways provided a new service for IPhone owners • IPhone owners can access British airways data using their mobile • Customers can: – Book airline tickets using their IPhone – Check arrival and departure of flights – Check online flights timetable British Airways & IPhone Case Study British Airways & IPhone Case Study • Why British Airways introduced this system ? • What are the Critical Success Factor? • What are the benefits for British Airways? 1. Tangible benefits 2. Intangible benefits • What is the return on investment for British Airways? British Airways & IPhone Case Study Potential Critical Success Factors for this project: • Good project scope management • Adequate project team composition • Comprehensive business process reengineering • User involvement and participation • Project champion role • Trust between partners • Effective organizational change management • Dedicated staff and consultants • Formalized project Plan/schedule • Appropriate usage of consultants • Empowered decision makers • Adequate ERP implementation strategy 7 Information system costs and benefits • Tangible benefits: • Can be quantified and assigned monetary value • Systems that displace labor and save space : • Intangible benefits: • Cannot be immediately quantified but may lead to quantifiable gains in the long run • E.g. more efficient customer service or enhanced decision making • Systems that influence decision-making Part 3 Establishing the Business Value of Information Systems 8 Sever al techniques of measur ing the value of investing in I nfor mation Systems pr ojects?...
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This note was uploaded on 04/08/2011 for the course MGMT 401 taught by Professor Mohamed during the Spring '11 term at Manor.

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2-IS II GUC 2009 2010 spring- lecture 2 - Chapter 14:...

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