Ch. 9 assignmnet

Ch. 9 assignmnet - 1 1:401:44 3 1:051:09 2 1:451:49 2...

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Supplier Weather Breakdown Capacity Orders Traffic Scheduling Wrong information Late to supplier Error rate 0 60 70 80 90 5 4 John Latus Professor Saffarian MGMT 3413 2. Check sheet Problems Customer Type Noisy Failed Odor Warm Totals Residential 10 7 5 3 25 Commercial 3 2 7 4 16 Totals 13 9 12 7 41
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10 7 5 3 7 4 3 2 Noisy Failed Odor Warm Odor Warm Noisy Failed 10 7 5 3 7 4 3 2 Noisy Failed Odor Warm Odor Warm Noisy Failed 7 6 5 4 3 2 1 0 Time information Inadequate record keeping Insufficient capacity Poor scheduling Delivery system Late deliveries Power off Person Lamp Missing Didn’t turn Completely on Not Plugged in Outlet Defective Defective Burned out Loose Lamp fails to light Other Cord 5. 6. Bulb 1 0 Days absent Age 0 20 40 60 7 6 5 4 3 2 1 0 John Latus Professor Saffarian MGMT 3413 Residential customers Commercial customers 4. Time Count Time Count 1:00–1:04
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Unformatted text preview: 1 1:401:44 3 1:051:09 2 1:451:49 2 1:101:14 2 1:501:54 3 1:151:19 1 1:551:59 2 1:201:24 1 2:002:04 7 John Latus Professor Saffarian MGMT 3413 1:251:29 3 2:052:09 4 1:301:34 1 2:102:14 6 1:351:39 2 2:152:20 2 There may need to be more operators starting at 2 oclock to handle the increase in calls, further study is need to confirm this theory. More history is need for the hours after 2 and/or prior to 1; depending on when the shift starts, so that the theory for more operators on this shift can be evaluated and proven. John Latus Professor Saffarian MGMT 3413 8. a. b....
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Ch. 9 assignmnet - 1 1:401:44 3 1:051:09 2 1:451:49 2...

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