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Unformatted text preview: CHAPTER 1 INTRODUCTION TO ORGANIZATIONAL BEHAVIOR Google and OB Google AP/Wide World Photos Google has leveraged the power of organizational behavior to attract talented employees who want to make a difference in the Internet world. After reading this chapter, you should be able to: After
1. 2. 3. 4. 5. 6. Define Organizational Behavior (OB). Explain the value of the systematic study of OB. Identify the contributions made to OB by major behavioral science disciplines. Describe how OB concepts can help make organizations more productive. List the major challenges and opportunities for managers to use OB concepts. Identify the three levels of analysis in OB. Why Study Organizational Behavior
Understand organizational events Influence organizational events Why study organizational behavior Predict organizational events Definition of Organizational Behavior Definition
Studies the influence that individuals, groups and structure have on behavior within organizations. Chief Goal of OB Chief
To apply that knowledge toward improving an organization’s effectiveness. Complementing Intuition with Systematic Study Systematic Improves ability to predict behavior Systematic study:
• • • Examining relationships Attempting to attribute causes and effects Basing conclusions on scientific evidence Contributing Disciplines to the OB Field to Social Psychology Psychology Sociology Anthropology Challenges and Opportunities for OB Challenges Workers represent a large range of cultures, races, and ethnic groups Increased uncertainty in the world Typical employee is getting older More women in the workplace Global competition is requiring employees to become more flexible Historical loyaltybonds that held many employees to their employers are being severed Responding to Globalization Responding Increased foreign assignments Working with people from different cultures Coping with Anticapitalism backlash Overseeing movement of jobs to countries with lowcost labor Managing people during the War on Terror Managing Diversity Managing
Workforce diversity: organizations are becoming a more heterogeneous mix of people in terms of gender, age, race, ethnicity, and sexual orientation Diversity Implications Diversity
Managers have to shift their philosophy from treating everyone alike to recognizing differences and responding to those differences in ways that ensure employee retention and greater productivity while, at the same time, not discriminating. OB offers Insights to Improve OB Quality and Productivity Customer Service and a Customer responsive culture People skills OB Aids Dealing with OB Stimulating Innovation and Change Coping with “Temporariness” Helping employees balance worklife conflicts Improving ethical behavior Implications for Managers Implications Improve people skills See the value of workforce diversity Improve quality and productivity Provide suggestions for meeting chronic labor shortages Cope in a world of temporariness Offer guidance in creating an ethically healthy work environment ...
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- Spring '11