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Unformatted text preview: CHAPTER 7 EMOTIONS AND MOODS After studying this chapter, you should be able to:
1. 2. 3. 4. 5. 6. 7. Differentiate emotions from moods. Discuss the different aspects of emotions. Identify the sources of emotions and moods. Describe external constraints on emotions. Discuss the impact emotional labor has on employees. Discuss the case for and the case against emotional intelligence. Apply concepts on emotions and moods to OB issues. Why have emotions been excluded Why from OB study? from Myth of rationality – emotions were the antithesis of rationality and should not be seen in the workplace Belief that emotions of any kind are disruptive in the workplace What are Emotions and Moods Affect – a generic term that encompasses both emotions and moods Emotions – intense feelings that are directed at someone or something Moods – feelings that tend to be less intense than emotions and often lack a contextual stimulus Types of Emotions
High activation Negative emotions High activation Positive emotions Elated Activation Sad Cheerful Low activation Negative emotions Low activation Low Positive emotions Bored Content Tranquil
Low Negative Evaluation Positive Aspects of Emotions Biology of Emotions – emotions originate in the brain’s limbic system, which is different for each person Intensity – different people give different responses to identical emotionprovoking stimuli Frequency and Duration – some emotions occur more frequently and emotions differ in how long they last Aspects of Emotions (cont.) Emotions and Rationality – Our emotions provide important information about how we understand the world around us. Evolutionary Psychology – states that we must experience emotions because they serve a purpose; hard to know if this is valid all the time Sources of Emotions and Moods Personality – predisposes people to experience certain moods and emotions. Affect intensity affects the strength of the emotion Day of week and Time of day – more positive interactions will likely occur from midmorning onwards and also later in the week More Sources Weather – not an impact according to research Stress – increased stress worsens moods Social Activities – usually increase positive mood and have little effect on negative mood Sleep – less sleep or poor quality sleep increases negative emotions More Sources Exercise – enhances positive mood Age – older people experience negative emotions less frequently Gender – women show greater emotional expression, experience emotions more intensely and display more frequent expressions of emotions External Constraints on Emotions Organizational Influences – most American organizations strive to be emotionfree Cultural Influences – cultures vary in:
• Degree to which people experience emotions • Interpretation of emotions • Norms for the expression of emotions Emotional Labor An employee’s expression of organizationally desired emotions during interpersonal transactions at work Emotional dissonance is when an employee has to project one emotion while feeling another one Felt vs. Displayed Emotions Felt emotions are the individual’s actual emotions Displayed emotions are those that the organization requires workers to show Surface acting is hiding our true emotions Deep acting is trying to change one’s feelings based on display rules Emotional Intelligence One’s ability to detect and manage emotional cues and information Five dimensions:
• • • • • Selfawareness Selfmanagement Selfmotivation Empathy Social skills The case for EI Intuitive appeal – it makes sense Evidence suggests that a high level of EI predicts high job performance Study suggests that EI is neurologically based The case against EI EI is too vague a concept EI can’t be measured EI is so closely related to intelligence and personality that it is not unique when those factors are controlled OB Applications of OB Emotions and Moods Emotions Selection – employers should consider EI a factor in hiring for jobs that demand a high degree of social interaction Decision Making – Positive emotions can increase problemsolving skills and help us understand and analyze new information OB Applications of OB Emotions and Moods Emotions Creativity – Positive moods increase creativity Motivation – Organizations that promote positive moods are likely to have a more motivated workforce Leadership – Emotions help convey messages more effectively OB Applications of OB Emotions and Moods Emotions Interpersonal Conflict – it is critical to identify and work through the emotional elements in any conflict Negotiation – emotions may impair negotiator performance Customer Service – customers “catch” emotions from employees, called emotional contagion OB Applications of OB Emotions and Moods Emotions Job Attitudes – emotions at work get carried home but rarely carry over to the next day Deviant Workplace Behaviors – those who feel negative emotions are more likely to engage in deviant behavior at work Implications for Managers Understand the role of emotions and moods to explain and predict behavior Emotions and moods can increase motivation Emotional labor recognizes that certain feelings can be part of a job’s requirements Intense emotions can interfere with performance of complex jobs Summary
1. 2. 3. 4. 5. 6. 7. Differentiated emotions from moods. Discussed the different aspects of emotions. Identified the sources of emotions and moods. Described external constraints on emotions. Discussed the impact emotional labor has on employees. Discussed the case for and the case against emotional intelligence. Applied concepts on emotions and moods to OB issues. ...
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This note was uploaded on 04/10/2011 for the course OB 2011 taught by Professor Huyduong during the Spring '11 term at International University in Germany.
- Spring '11