2511 Practice Final Exam Answers

2511 Practice Final Exam Answers - 1 AK/ADMS 2511 -...

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1 AK/ADMS 2511 - Management Information Systems – PRACTICE FINAL EXAMINATION, Answer Guide Question 1 - Multiple Choice - Answers: 1. B, Ch 10, p. 311 2. C, Ch 10, p. 314 3. A, Ch 3, p. 91 and Ch 8, p. 255 4. A, Ch 6, p. 189 5. B, Ch 4, p. 120 6. B, Ch 2, p. 37 7. D, Ch 5, p. 412 8. C, Ch 2, p. 39 9. A, TG2, p. 361 10. D, Ch 10, p. 322-3 Question 2 Part A Describe five organizational and/or technological issues that FTD will need to deal with in implementing the website solution. (1 mark per point) [This is a ‘common sense’ type question that requires integration of material across the course. Some reference to Chapter 10] Organizational - FTD needs fewer people to take orders - FTD will need to staff and support phone and internet order systems - FTD will be responsible for customer billing - FTD will be responsible for payment remittance to flower shops - FTD will need to provide training, support to flower shops for new software Technological - Website access needs to be controlled by FTD - E-commerce (esp. funds transfer) needs to be controlled by secure means - Creation of website and other applications (E-commerce, remittance, …) requires time, expertise and capital - Website will need to be maintained and supported
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2 Part B Describe the benefits and difficulties that the new website will create for the customer, FTD and the flower shops. Benefits: To customer - gets to see what he orders online - can place order 24/7 (may be more convenient, efficient than phone order) To FTD - FTD gets payment first - Reach is broader (global internet access), can expand business - Order cycle time is reduced as part of supply chain management (e.g. customer order to flower shop, receipt of payment, commission) To Flower shop - no longer needs to bill and collect from customer (reduces effort, risk) - no longer needs to remit to FTD (reduces accounting, control effort) Difficulties: To customer - may not like to give credit card number over the internet - may be uncomfortable with internet order process (if web site difficult to use) - has less personal touch/contact To FTD - may encounter resistance to change by flower shops/business partners - may encounter resistance to change by employees To Flower shop - has to get new software - cash flow problem if the flower shop needs to wait for payment from FTD - does not get opportunity to “sell up” to the customer
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3 (C) A flower shop owner has many different types of roles throughout the day when conducting his work. List and describe the three basic roles of managers (described by Mintzberg). For each of the three basic roles, describe an example of how the flower shop owner would perform these roles with his or her employees. (6 marks) (See text, p. 270; one example is shown, others are also possible) List and describe basic role Example of role in flower shop Interpersonal role: includes figurehead, leader, liaison The owner decides what type of flowers to
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2511 Practice Final Exam Answers - 1 AK/ADMS 2511 -...

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