S10-02_FTD_Answer - AK/ADMS 2511 FTD Answer Guide[This...

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AK/ADMS 2511 - FTD, Answer Guide [This question is an example of how the systems development and acquisition process is modified when an external software house is used rather than the work being done internally.] 1. Systems investigation: - different users (staff, flower shops and customers) should have been consulted - could have used survey, focus groups (flower shops and buyers) - consider technical, operational feasibility - cost-benefit analysis should be conducted at high level - identified needs should include improvements to customer service and to business processes with flower shops - should identify risks and potential negative impacts of the system - if the systems investigation results in approval of the project to proceed, then the company should assign a sponsor: - someone committed to the system and knowledgeable of existing procedures should be appointed - should consider assigning a key business partner as a sponsor for flower shops - could include formation of project steering committee 2. Requirements documentation (systems analysis)
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