S10-02_FTD_Question

S10-02_FTD_Question - The commission ranges from $5 to $50...

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AK/ADMS 2511 - FTD Fast To Deliver Florists (FTD) provides a service that allows customers to send fresh floral arrangements anywhere throughout the USA and Canada. FTD’s business partners, hundreds of independent flower shops, supply and deliver the flowers. When a customer calls FTD’s 1-800 phone number, he/she provides the necessary information (such as type of arrangement, delivery details and customer billing information) to a customer service representative, who keys the information into a sales order database. Participating flower shops must lease, from FTD, a personal computer which is pre-loaded with FTD’s proprietary application software, a modem and a printer capable of printing multi- layered invoices. The flower shops need to connect to FTD’s system several times a day to view “open” sales orders for their delivery area. Once a flower shop selects an order, it is removed from FTD’s open file, and the flower shop takes responsibility for filling the order, billing the customer and remitting commissions to FTD monthly.
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Unformatted text preview: The commission ranges from $5 to $50 per order depending on the value of the order and the distance of the customer from the florist. FTD wants to develop a customized website for use by customers and participating flower shops. The web site will feature pictures of arrangements and corresponding prices, that will enable customers to place their own orders using a simple drop-down menu feature. Customers will pay online, by credit card, directly to FTD. Ordering by telephone will still be available to customers, but participating flower shops will only be able to view and select orders by entering a secure page on the website. FTD will remit the customer payments, less its commission, to the flower shops. Updated software will be provided to the flower shops by FTD. Required: FTD has decided to hire an outside software development contractor to develop and maintain their ordering and payment web site. Identify the steps that FTD should follow to develop and implement this site....
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