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Practice_MT1_answer_p - AK/ADMS 2511 Management Information...

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1 AK/ADMS 2511 - Management Information Systems – Practice Midterm Examination # 1 – Covering Sessions 1 to 5 Question 1 (10 marks ) Greenville Hospital is a modern facility that prides itself on having accurate patient information and well integrated accounting systems. They are always looking for new ways to use computer systems so that their medical staff can spend more time with patients. Required: For each of the following information system types provide a definition and an example system, explaining how the example system could be used by Greenville Hospital. TPS – Transaction Processing System OAS – Office Automation System (also known as Office System) MIS – Management Information System DSS – Decision Support System SIS – Strategic Information System Suggested Solution TPS – Transaction Processing System Definition: (1 mark) (text, page 10, 13) Transaction Processing Systems: support the monitoring, collection, storage, and processing of data from the organization’s basic business transactions, each of which generates data. (1 mark – example loosely tied to Greenville hospital – three possible examples shown) - billing system to bill patients - payroll system to pay employees - accounts payable to pay suppliers OAS – Office Automation System Definition: (1 mark) (text, page 11, 13) Office Automation Systems: support clerical staff, lower and middle managers, and knowledge workers. (Support daily work activities of individuals and groups.) (1 mark – example loosely tied to Greenville hospital – three possible examples shown)
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2 - word processing to prepare employee announcements - e-mail to inform employees of recent events - electronic calendars to schedule appointments and meetings MIS – Management Information System Definition: (1 mark) (text, page 12, 13) Management Information Systems: summarize data and prepare reports from transaction data (usually in one functional area). (1 mark – example loosely tied to Greenville hospital – three possible examples shown) - analysis showing profitability of work done by doctors - schedule showing overtime by employee to manage overtime hours - list of inventory items in the pharmaceutical area by nursing station (potentially to show items that are low and need to be reordered) DSS – Decision Support System Definition: (1 mark) (text, page 12, 13) Decision Support Systems: provide computer-based support for complex, nonroutine decisions, primarily for managers and knowledge workers. (1 mark – example loosely tied to Greenville hospital – two possible examples shown) - analysis of costing alternatives for developing a new wing - looking at alternative suppliers costs to decide who should replace the beds (hospital materials) SIS – Strategic Information System Definition: (1 mark) (text, page 39) Strategic Information Systems: provide a competitive advantage by helping an organization implement its goals and increase its performance and productivity.
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