Ethics and Recalls

Ethics and Recalls - 1 Ethics and Recalls . Ethics and...

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1 Ethics and Recalls . Ethics and Recalls Holly Cooper OMM 640 Business Ethics and Social Responsibility Dr. Frank Morelli March 14, 2011 In order for a business to survive a product recall the first thing they must do is contact their customers and consumers as soon as possible, and keep customer
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2 Ethics and Recalls . relationships. It would also be a good idea to project possible recalls when they set their budgets, so that it wants is a surprise when they encounter a huge lost. There is ethical behaviour expected of management during a recall. Managers should act quickly and make the choices that involve the right thing. When the managers do the right thing, the beginning of the success process begins. Businesses should provide managers with the right training and workshops to help them become well educated as to what to do during a product recall. When there is a product recalled the company must contact customers as soon as possible. Management should already project sales with possible recalls in their budgets. Projecting recalls will help companies be more prepared for a lost in sales. During a recall management’s first instant should be to do the right thing, even if it is to scrap all the products for the shift or contacting someone to make a public announcement. A manager with ethical behaviour is where the success begins. Both management and employees should attend workshops about business ethics so they can identify an unethical situation. Reliable and affective products are what make a corporation successful. The goal of every business is to produce the best products at the lowest price and gain a high profit. Although there are some cases where a business run into problems with their products, they should catch and correct the issue, before the products reach the shelves of the consumers. When bad products are produced and removed from consumer shelves and refunded from customers a recall is in effect. “A product recall is a request to return to the maker a batch or an entire production run of a product, usually due to the discovery of safety issues.” (Crabbé, 2009, pg. 439) When a product is recalled, it is a requested to
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3 Ethics and Recalls . return a product to the manufacture due to malfunctions or endangerments to the customers. A product can be recalled due to lack of performance, make cause injuries, health issues or death to customers and consumers. Managers and employees should be the first to find when there are defected products. Businesses should produce a product that is reliable and effective and the findings should start with the manager and the employees that produce the products. When it comes to Ethical issues are associated with product recalls, the business and ethical behaviour should equal success. Saving customers from buying defective products will help keep long term customers. The customers will know that the manufacture wants to keep the customers safe and they want to provide the best products as possible. As the
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Ethics and Recalls - 1 Ethics and Recalls . Ethics and...

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