Negative Messages

Negative Messages - Negative Messages Negative message...

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Negative Messages Negative message – reader’s reaction negative (disappointment, or anger) Types: rejections, poor performance appraisals, insulting or intrusive requests, disciplinary notices, product recalls, policy changes not benefiting customer Organizing Negative Letters When readers will accept reason, give it before refusal Give negative information or refusal once, clearly Present alternative if available Use goodwill ending – positive, forward looking Organizing Negative Letters: Superiors Describe problem clearly, objectively Explain in detail what led to problem Cite ways to fix problem, with pros and cons of each Recommend “best” solution Ask for approval or needed actions Organizing Negative Letters: Peers and Subordinates Describe problem objectively, clearly Give alternative or compromise Ask readers for input or action if you can Context Crucial In Memos Do writer, reader have good bond? Does organization treat people well?
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Negative Messages - Negative Messages Negative message...

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