~WRL0005 - Training for the Development Team Fred Johnson...

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Training for the Development Team Fred Johnson University of Phoenix
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Training for the Development Team Due to the merger of the two major companies, our newly combined sales team will need training to incorporate the new business strategies of the company. I will be supervising the training programs for the newly named developmental team. After the completion of training, our developmental team will then coordinate classes to teach the employees the learned skills of sales and customer service. The workshops will consist of training in the areas of product knowledge, customer service protocol, strategies for selling cleaning solutions, software and computer applications, developing communication and listening skills, and federal and industry compliance and standards. The training courses are derived from the information obtained earlier from job analysis and job descriptions. I, along with a representative from the web design team, will be updating the current computer based training programs. We will be integrating certain features from Envirotech training programs to complement InterClean’s web-base training. Multiple choice questions will be included in web-based trainings to give the student a sample of the questions that may appear on the test. Members will be tested weekly on the topics to ensure objectives have been understood and retained. By updating and integrating the existing web-based training benefits the company because of the constraints of Interclean’s budget for training. We will be incorporating the best practices for selling the full solution products, as it aligns with our corporate strategy (University of Phoenix, 2005). (Transition sentence)Statistics from the employee profile shows Envirotech representatives are well trained to handle customer service issues and scored significantly
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higher than InterClean employees on computer skills, customer service, compliance skills, communication, and leadership skills (University of Phoenix, 2005). InterClean is a major competitor in this industry because of the aggressiveness of our sales team. My new training programs will develop the areas in which each company falls short. At the completion of my new training program, my development team should be able to sale full-solution based products to organizations, exhibit exceptional customer care, and understand compliance concerns and industry standards within InterClean. Training
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~WRL0005 - Training for the Development Team Fred Johnson...

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