CMS CHAPTER 7 - Working with Teams Chapter 7 Team Defined...

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Working with Teams Chapter 7 Team Defined How would you define a team? Take a few minutes to think about this, and on a sheet of paper write down your definition. Team Defined “A small number of people, with complementary skills, who are committed to a common purpose or goal.” - Jon Katzenbach * Imagine two large pizzas (Jeff Bezos) Indicators of (Un) Successful Teams Successful: Themes and Identity: Baseball Uniforms Enthusiasm and energy goes the distance Event-driven history “Let the good times roll” Personal Commitment Optimism Performance Results Unsuccessful: Unclear goals Changing objectives that were poorly communicated Poor leadership Lack of mutual accountability Not prioritizing Misunderstanding roles Too much unhealthy conflict
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Bad process management How do teams differ from groups: Teams develop clear, well defined goals Teams develop clearly defined roles, duties, and responsibilities for team members o When a team member is absent, to keep on track of goal completion, cross-functional team-role training is useful How do teams differ from groups: Teams have clearly defined rules for and expectations about team operation o Rules are often used to keep on track, for example their may be a rule about how long a meeting can last Teams have coordinated and collaborative methods for accomplishing the work o Teams are interdependent, in if something influences one member, it has the possibility of influencing another Understanding Team Phases of Development Orientation – Acquainted and Talking Conflict Substantive (also known as Issues) Procedural (also known as Process) Affective (also know as Interpersonal) Resolution – Team Agreement Reinforcement – Task Closure Misconceptions about Conflict 1. In group discussions, conflict should be avoided at all costs
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This note was uploaded on 04/17/2011 for the course CMS 306M taught by Professor Gomez during the Spring '06 term at University of Texas at Austin.

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CMS CHAPTER 7 - Working with Teams Chapter 7 Team Defined...

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