week3corrections - Training for the Development Team Fred...

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Training for the Development Team Fred Johnson University of Phoenix
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Training for the Development Team Due to the merger of the two major companies, InterClean and EnviroTech, , our sales team will need training to incorporate the new business strategies of the company. I will be supervising the training programs to for the newly named developmental team. After the completion of training, our developmental team will then coordinate classes to teach the employees the learned skills of sales and customer service. The workshops will consist of training in the areas of product knowledge, customer service protocols , strategies for selling cleaning solutions, software and computer applications, developing communication and listening skills, and federal and industry compliance and standards. The training courses are derived from the information obtained earlier from job analysis and job descriptions. I, along with a representative from the web design team, will be updating the current computer based training programs. We will be integrating certain features from Envirotech training programs to complement InterClean’s web-base training. This process is beneficial to the company because of the constraints of Interclean’s budget. We will be incorporating the best practices for selling the full solution products, as it aligns with our corporate strategy (University of Phoenix, 2005). Members will be tested weekly on the topics to ensure objectives have been understood and retained. Multiple choice questions will be included in web-based trainings to give the student a sample of the questions that may appear on the test. This new training for the members of the development team will cover many different objectives. These objectives were extracted from the employee profiles that
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tested the various skills of all the employees from both companies. These objectives are listed below in detail for each section of the program. Objectives Sales industry trends in cleaning and consultancy state and regional marketing and new service development packaging and presenting a cleaning system how to sell to high end client groups protocol and etiquette in solutions selling strategies for selling solutions versus products Customer Service contract bidding and estimating contract costs proposal development and contract renewal issues new computer applications how to identify customer needs packaging cleaning solutions geared to customer needs Conflict Management the power of persuasion and negotiation techniques and strategies customer interventions to resolve difficult situations effective response strategies developing a positive service attitude working within customer service teams motivating others to follow and team building Compliance Standards state and federal compliance standards for sanitation and waste disposal updates on state and regional compliance issues
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week3corrections - Training for the Development Team Fred...

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