Chapter 1 Homework Assignment
Use the following answer table for your answers.
Credit will not be given if the
answer table is blank.
Choose the one alternative that best completes the statement or
answers the question.
Three commonly used productivity variables are
A) quality, efficiency, and low cost.
B) labor, capital, and management.
C) education, diet, and social overhead.
D) quality, external elements, and precise units of measure.
E) technology, raw materials, and labor.
The five elements in the management process are
A) plan, direct, update, lead, and supervise.
B) accounting/finance, marketing, operations, and management.
C) plan, organize, staff, lead, and control.
D) plan, lead, organize, manage, and control.
E) organize, plan, control, staff, and manage.
The marketing function's main concern is with
A) procuring materials, supplies, and equipment.
B) securing monetary resources.
C) generating the demand for the organization's products or services.
D) producing goods or providing services.
E) building and maintaining a positive image.
Productivity tends to be more difficult to improve in the service sector because the
A) frequently processed individually.
B) often difficult to automate.
C) typically labor intensive.
D) often an intellectual task performed by professionals.