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Assignment Club IT Part 2

Assignment Club IT Part 2 - Club IT Part Two Club IT is a...

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Club IT – Part Two Club IT is a nightclub owned by Lisa Tejada and Ruben Keys. As many other business owners, Lisa and Ruben realized that information technology allows any organizations to survive and thrive in today’s market. Therefore, they decided to improve their information management capabilities. More specifically, Lisa and Ruben should consider using supply chain management (SCM), enterprise resource planning (ERP), and customer relationship management (CRM) in order to improve sales, employee relations, and run its internal operations more efficiently. This research paper will evaluate Club’s IT resources, customers, and supply chain; it will define three problems and provide three IT solutions (ERP, SCM, and CRM) to resolve the problems. Finally, it will discuss how various departments within Club IT may use the proposed solutions. Club IT’s Resources, Customers, and Supply Chain Club IT’s web site lists items such as t-shirts, baseball caps, glass mugs, and shot glasses that customers will be able to buy at the nightclub. IT also specify that club IT members will receive a 10% discounts. Dining and menus are included in the website along with the club’s calendar. Advanced ticket purchases are available for the Friday and Saturday night concerts; however, they may only be acquired in person or by phone (Wiley Higher Education, 2006). Club IT’s community includes childless young professionals, college students, tourists, and business travelers. Many (if not all) customers use mobile
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