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Mancom-F09chapt10

Mancom-F09chapt10 - chapte r M t en Communicating...

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Unformatted text preview: chapte r M t en Communicating Communicating Orally Orally “The ability to communicate well orally often affects one’s Over view • Conversing I nfor mally – Talking I nfor mally – Listening – Using the Phone – Using Voice I nput – Conducting and Par ticipating in Meetings • Making For mal Presentations – I ndividual Presentations – Team Presentations – Vir tual Presentations Elements of Good Talking • Voice Quality • Style • Word Choice • Adaptation Voice Quality • I t is pitch and resonance of vocal sounds • Not all voices are good • How to improve yours: – You know good voice quality. – Listen t o yourself. – Do what you can t o improve. Style • I t is the blending of pitch, speed, and volume. • To improve – Analyze your style. List en to yourself. – Then do what you can to make yours bett er. Word Choice • Choose words in your list ener ’s vocabular y. • Choose words that are appropr iate and respect the list ener's knowledge of the subject matter, avoiding words that talk down or above the list ener. Adaptation • The preceding suggestion applied to the whole message. • I t is more than just word choice. I t also concer ns idea simplification. Cour t esy in Talking • Don’t dominat e or drown out others. • Apply the Golden Rule; accord others the cour tesy you expect from them. Nature of List ening • Sensing • I nt er preting • Remember ing To improve your list ening • You must first want t o improve. • Then work to pay att ention. • Work on the accuracy of your filt er ing – think. • Work to remember – concentrate. Using the Phone • Favorable voice quality • Cour tesy t echniques • Effective phone procedures • Effective voice mail techniques Favorable Voice Quality • Listen to yourself – record a conversation....
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Mancom-F09chapt10 - chapte r M t en Communicating...

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