Mancom-F09chapt10

Mancom-F09chapt10 - chapte r M t en Communicating...

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Unformatted text preview: chapte r M t en Communicating Communicating Orally Orally The ability to communicate well orally often affects ones Over view Conversing I nfor mally Talking I nfor mally Listening Using the Phone Using Voice I nput Conducting and Par ticipating in Meetings Making For mal Presentations I ndividual Presentations Team Presentations Vir tual Presentations Elements of Good Talking Voice Quality Style Word Choice Adaptation Voice Quality I t is pitch and resonance of vocal sounds Not all voices are good How to improve yours: You know good voice quality. Listen t o yourself. Do what you can t o improve. Style I t is the blending of pitch, speed, and volume. To improve Analyze your style. List en to yourself. Then do what you can to make yours bett er. Word Choice Choose words in your list ener s vocabular y. Choose words that are appropr iate and respect the list ener's knowledge of the subject matter, avoiding words that talk down or above the list ener. Adaptation The preceding suggestion applied to the whole message. I t is more than just word choice. I t also concer ns idea simplification. Cour t esy in Talking Dont dominat e or drown out others. Apply the Golden Rule; accord others the cour tesy you expect from them. Nature of List ening Sensing I nt er preting Remember ing To improve your list ening You must first want t o improve. Then work to pay att ention. Work on the accuracy of your filt er ing think. Work to remember concentrate. Using the Phone Favorable voice quality Cour tesy t echniques Effective phone procedures Effective voice mail techniques Favorable Voice Quality Listen to yourself record a conversation....
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Mancom-F09chapt10 - chapte r M t en Communicating...

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