Listening&Responding

Listening&Responding - 5 Listening and Responding...

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5 Listening and Responding
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Listening Listening The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages Listening is not the same as hearing
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Types of Listening Types of Listening Appreciative listening Discriminative listening Comprehensive listening Empathic listening Critical listening
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Steps in the Listening Process Steps in the Listening Process Attending Understanding Remembering Evaluating Responding
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Techniques for Attending Techniques for Attending Get physically ready to listen Resist mental distractions while you listen Resist interrupting others Hear a person out before you react Observe nonverbal cues
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Improving Understanding Improving Understanding Ask questions to gain additional information To get details To clarify word meaning To clarify feelings Paraphrase the message to check your understanding Content paraphrase Feelings paraphrase
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Improving Understanding Cont.
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Listening&Responding - 5 Listening and Responding...

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