Ch 11 fa10_posted

Ch 11 fa10_posted - Chapter11 Principal Perspective...

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Chapter 11 Principal Perspective Assessing Performance
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List and differentiate the three main purposes of performance appraisals. Strategic Developing measures and feedback systems that push employees to engage in behaviors and produce results Administrative Used in personnel decisions (pay raises, layoffs, etc.) Developmental Provide feedback Improve communication Evaluate goal achievement
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Describe and differentiate the standards by which to judge performance measures. Strategic Relevance: Extent to which standards relate to the strategic objectives of the organization Criterion Contamination: Outside factors beyond an employee’s control that affects their performance Criterion Deficiency: Extent to which standards capture the entire range of an employee’s responsibilities
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Performance Measures Criteria Reliability: Consistency of a performance measure Acceptability: Whether those who use the performance measure
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Ch 11 fa10_posted - Chapter11 Principal Perspective...

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