Managing Health Services Organizations Quiz 2

Managing Health Services Organizations Quiz 2 - Managing...

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Managing Health Services Organizations Quiz 2 Organizational Goals and SMART Objectives Accountability Framework o How are health organizations accountable? To whom?: Key stakeholders For what?: Professional standards; ethical & legal conduct; financial performance; access & community benefits; public health benefits Is linked to the mission Procedures and standards: Giving account, evaluation, dissemination, response Is formal or informal o o Caveat: Informal and locally developed arrangements may be more important than formal accountability rules and procedures o Behavior of organizations (and members) influenced by: Disclosure (role of media) Relationships, social norms (roles of networks, peer associations, power) Reputation Organizational Goals o Why have organizational goals? Provide accountability Provide legitimacy Clarify mission, vision, values Set direction for future
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Impact of organization on its environment (transitive goals) Evoke contributions of members toward common purposes (reflexive goals) Guides and motivates action and decisions for members Helps members understand and address present conditions Required by governance bodies, funders o What are NOT Organizational Goals “Instrumental” goals: Activities that are a means to an end “Be responsive;” “Keep up to date;” “Inspect restaurants” “Product” goals: Products that help achieve a goal “Make vaccines;” “Sell condoms” Should be goals for impact on public or survival of organization/system o The jargon of goal-setting Hierarchies: Aspirations, purpose, aims, goals, objectives, targets, impacts, outcomes, outputs Descriptions: Big hairy audacious, strategic, organizational, program, operational, unit, project, short/medium/long-term, transitive, reflexive o Developing organizational Goals Consider: 1.) What organization should do 2.) Effectiveness of the organization 3.) How organization actually behaviors Characteristics: Driven by mission, values, vision Strategic (vs. tactical) o Medium to long term statement of overall accomplishment for organization o Focus on transitive and reflexive purposes o Often stated in terms of overcoming health problem Ambitious but achievable Proactive rather than reactive Sets platform for annual operational planning and specific objectives
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o From Mission to Action o Operational Objectives Statements of results or “deliverables” that can be accomplished by an organization or unit within a short to medium term Supportive of strategic/organizational goals The specification of achievement towards an end Related to the way the organization operates in its day-to-day activities Components: Indicator: The condition or situation to be changed Target level: The level to be achieved Time: When the level will be achieved Population: In which the target will be achieved SMART Objectives o Components
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