Leisure services management chapter 03

Leisure services management chapter 03 - chapter 3 Leisure...

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chapter 3 Leisure Services Managers
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Outline Levels and Functions of Managers Levels of Management Functions of Management Conceptual, Human Relations, and Technical Approach Planning, Organizing, Leading, and Controlling Approach Summary of Functions of Management Resources to Manage Career Progression of Managers Management Drivers Values Vision Mission Goals Objectives SMART Objectives Three Types of Management Objectives Efficiency and Effectiveness Conclusion
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Key Terms Responsibility: Designated area of the organization that an employee is in charge of. Authority: The right to exercise influence, give directives, or make certain decisions within an organization. Resources: Financial, physical, technological, and human assets that organizations need for the production of goods or services. Mentorship: Professional relationship established between a more experienced employee (mentor) and a less experienced employee (mentee) designed to guide career development.
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Key Terms Management drivers; Elements that influence how managers make decisions, solve problems, use resources, and function within an organization. Values: Beliefs held by an organization. shared values: Values that are accepted and embraced by the entire staff of an organization. Vision: Realistic and desirable view of where an organization will be in the future.
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Key Terms Mission: Statement of purpose for an organization that describes who the customers are, what services are provided, and how the services are delivered. Goals: Broad statements of intent set by organizations to guide actions. Objectives: Direct statements that serve as steps to achieving goals. Efficiency: Minimizing the waste of human, financial, technological, and physical resources.
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Key Terms Effectiveness: Capability of an organization to achieve its goals and objectives. Organizational Charts: These charts represented the chain-of-command for the organization. They are usually in the shape of a pyramid with most staff at the base.
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Levels of Management Three levels of management: 1. Frontline managers 2. Middle managers 3. Senior executives As a manager moves up to higher levels, there are fewer positions, and the positions have greater responsibility and authority. (continued)
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Levels of Management (continued) Adapted from Russell (2004).
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Functions of Management Each level in an organization has various functions a manager must perform. These are technical functions, conceptual functions, and human relations functions. The functions will vary depending on the management level. For example, frontline managers require greater technical skills, while senior executives require greater conceptual skills.
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Functions of Management Technical functions are those duties performed by the manager in order to accomplish tasks and complete procedures, usually performed by
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Leisure services management chapter 03 - chapter 3 Leisure...

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