Leisure services management chapter 06

Leisure services management chapter 06 - chapter 6...

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chapter 6 Coordination of Resources, Programs, and Services
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Organizational Integration This chapter addresses the issue of coordination both within an organization and across organizations. Structural integration is the process of coordinating organizational tasks, roles, functions, and units so they work effectively together.
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Key Words Functional resources: Personnel skills and knowledge. Organizational resources: Financial, physical, technological, and human assets that organizations need for the production of goods or services. Structural differentiation: Structural condition in complex organizations where many people and units must fulfill diverse roles. Structural integration: Coordinating organizational tasks, roles, functions, and units so that they work together effectively. Sub-optimization: Emphasis on achieving unit goals rather than focusing on the larger goals of an organization. Vertical coordination: Formal systems of control typified by hierarchies and authority; policies, rules, and standards; and accountability systems. Human capital: The knowledge, skills, and abilities possessed by individual employees.
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Key Words Policies: Broad statements that flow from goals and objectives and provide direction. Policy making: Establishing policies by identifying critical issues and gathering information. Procedures: Specific action steps that help carry out policy. Standard operating procedures: Guidelines for performing an action that are absolute and cannot be deviated from. Rules: Statements that govern behavior, flow from policies and procedures, and spell out consequences. Standards: Measures that help to gauge quality and determine when a particular goal has been met. Accountability: The responsibility of organizations or individuals for their actions and to justify their decisions to stakeholders. Action planning: The specific processes undertaken to achieve organizational objectives that are not easily measured.
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Performance control: The methods that are used to achieve organizational objectives that are easily measured. Management by objectives (MBO): Performance control system where managers and supervisors jointly set objectives and evaluate results. Horizontal coordination: Integrating the efforts of units or positions across the organizational chart. Teams: Groups of organizational members who work together to accomplish common goals. Task forces: Organizational members who come together for the purpose of accomplishing a specific organizational goal and normally disband after the goal has been achieved. Synergy: Situation where the sum of the whole is greater than the sum of the individual parts. Inter-sectoral partnership: Partnership among organizations in
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Leisure services management chapter 06 - chapter 6...

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