Unformatted text preview: good as who “owns” the customer; it doesn’t really matter if we have the best product; that is why it is so important to incorporate a CRM system in this organization. The CRM system will examine all aspects of the customer in sales, service, and marketing. With all of the aspects that a CRM system examines, we would benefit greatly. The organization will be paying employees less for doing so much unnecessary work that takes time, which turns to unhappy customer. The organization would cut costs, gain on profitability, and gain customer memberships. That is a briefing of the situation in my department. Hope this email was helpful, and eased your mind a little. See you in morning meeting at 9:00 AM. Steve James...
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This note was uploaded on 04/18/2011 for the course IT 205 IT 205 taught by Professor Taylor during the Spring '09 term at University of Phoenix.
- Spring '09