Human Relation - Human Relation...

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Human Relation School of management theory stressing the importance of understanding human motivation in the workplace. The human relations school believes that employee motivation is a result of recognition, encouragement, and rewarding of individual contributions. Owners and managers of profit and nonprofit organizations define human relations as fitting people into work situations so as to motivate them to work together harmoniously. The process of fitting together should achieve higher levels of productivity for the organization, while also bringing employees economic, psychological, and social satisfaction . Human relations covers all types of interactions among people—their conflicts, cooperative efforts, and group relationships. It is the study of why our beliefs, attitudes and behaviors sometimes cause interpersonal conflict in our personal lives and in work-related situations. One of the most significant developments in recent years has been the increased importance of interpersonal skills in almost every type of work setting. For many employers, interpersonal skills represent an important category of transferable skills a worker is expected to bring to the job. Technical ability only is usually not enough to achieve career success. Studies indicate that many people who have difficulty in obtaining or holding a job possess the needed technical competence but lack interpersonal competence. Human Relations Movement Problems in human relations are not new— cooperative efforts carry the potential for conflicts among people. It is only within the past few decades that management has recognized that human relations can have considerable impact on organizational productivity. During this period, the human relations movement has matured into a distinct and important field of study. Although it is difficult to pinpoint exactly when the human relations movement began, most researchers agree that the earliest developments emerged in the mid-1800s. In the beginning, the focus was mainly on improving efficiency, motivation, and productivity. But over time, this research became more involved with redefining the nature of work and perceiving workers as complex human beings. Prior to the Industrial Revolution, most work was performed by individual craftworkers. Generally, each worker saw a project through from start to finish. Skills such as tailoring, carpentry , or shoemaking took a long time to perfect and were often a source of pride to an individual. Under this system, however, output was limited. The Industrial Revolution had a profound impact on the nature of work and the role of the worker. Previously, an individual tailor could make only a few items of clothing in a certain time 1
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period; factories could make hundreds. Employers began to think of labor as another item in the manufacturing equation, along with raw materials and capital. Employers at that time did not realize how workers' needs affected productivity. As a result, few
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This note was uploaded on 04/19/2011 for the course MBA 550 taught by Professor Schneider,d during the Spring '11 term at AIB College of Business.

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Human Relation - Human Relation...

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