badnewsoutline - Uses Emphasis Techniques Is Positive Bad...

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Writing Bad-News Messages Use the Bad-News Organizational  Plan when the reader will be  displeased or upset with what you  have to say.
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Bad-News Outline Buffer Logical Explanation Bad News (Purpose Statement) Alternative Solution Friendly Close
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The Buffer Builds Goodwill Uses “You” Viewpoint—is positive Maintains Neutrality Introduces Explanation
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Logical Explanation Provides Convincing Reasoning Stresses Reader Benefits
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Unformatted text preview: Uses Emphasis Techniques Is Positive Bad News Implies or States Bad News Uses De-emphasis Techniques Gives Bad News Quickly Says What Can be Done (not What Cant) Avoids an Apology Is Positive Alternative Solution Provides Alternative Offers Additional Reasoning Friendly Close Builds Goodwill Avoids Mentioning Bad News Is Optimistic...
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badnewsoutline - Uses Emphasis Techniques Is Positive Bad...

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