bus-1 - Z302 Study Guide for Test#1(Chapters 1 2 3...

Info icon This preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Z302 Study Guide for Test #1 (Chapters 1, 2, 3) Introduction Management skills matter to career success. Studies have shown that management or interpersonal competencies are the key determinant of organization advancement and achievement. Management skills are also a key element in what makes for healthy and desirable workplaces. o Most Important element of every great workplace is the trust between employees and management. Management skills matter significantly to the financial success of an organization. Single most common cause of career derailment is a lack of management skills. The real challenge of management skills is executing what you know. o It takes both “know that” and know how” Management skills are…. o A. Linked to a more complex knowledge base than other types of skills o B. Inherently connected to interaction with others (frequently unpredictable people) No standardized approach to managing human beings is possible, but it can be improved. Chapter 1: Learning & Personal Improvement Effective management starts from the inside. o Only those who can first manage themselves will ultimately be able to effectively manage others. Actionable knowledge and behaviors Things you can actively learn and do to improve your personal competence. Social Learning Theory: Learning of any new behavior is the result of 3 main factors —the person, the environment, and the behavior—and they all influence each other.
Image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Reciprocal determinism: Behavior is not simply the result of the environment and the person, just as the environment is not simply the result of the person and the behavior. Root of Social Learning Most learning is actually done through observation and modeling of the behaviors of others. o Ex: We often manage the way we are managed. Learning through Observation (4 Steps) Most successful management training method-Bandura 1. Attention: Challenge of learning is to focus . a. Make what you want to learn your priority. 2. Retention: coding what is observed by words, labels or images. a. Relating to your observations-why it was effective or ineffective. 3. Reproduction: importance of practice or actually demonstrating a skill. You cannot learn simply through observation. a. Must translate the images or descriptions into actual behaviors. b. Practice with feedback makes “perfect” 4. Motivation: Without some conscious reason to keep up the effort to achieve this new skill. a. You may also use punishment of failures to achieve your goals. i. Punishment doesn’t work as well as reinforcement. Self Management: As a process of modifying ones own behavior by systematically altering how we arrange different cues in our world, how we think about what we hope to change, and how we attach behavioral consequences to our actions.
Image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern