bus-1 - Z302 Study Guide for Test#1(Chapters 1 2 3...

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Z302 Study Guide for Test #1 (Chapters 1, 2, 3) Introduction Management skills matter to career success. Studies have shown that management or interpersonal competencies are the key determinant of organization advancement and achievement. Management skills are also a key element in what makes for healthy and desirable workplaces. o Most Important element of every great workplace is the trust between employees and management. Management skills matter significantly to the financial success of an organization. Single most common cause of career derailment is a lack of management skills. The real challenge of management skills is executing what you know. o It takes both “know that” and know how” Management skills are…. o A. Linked to a more complex knowledge base than other types of skills o B. Inherently connected to interaction with others (frequently unpredictable people) No standardized approach to managing human beings is possible, but it can be improved. Chapter 1: Effective management starts from the inside. o Only those who can first manage themselves will ultimately be able to effectively manage others. Actionable knowledge and behaviors Things you can actively learn and do to improve your personal competence. Social Learning Theory: Learning of any new behavior is the result of 3 main factors —the person, the environment, and the behavior—and they all influence each other.
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Reciprocal determinism: Behavior is not simply the result of the environment and the person, just as the environment is not simply the result of the person and the behavior. Root of Social Learning Most learning is actually done through observation and modeling of the behaviors of others. o Ex: We often manage the way we are managed. Learning through Observation (4 Steps) Most successful management training method-Bandura 1. Attention: Challenge of learning is to focus . a. Make what you want to learn your priority. 2. Retention: coding what is observed by words, labels or images. a. Relating to your observations-why it was effective or ineffective. 3. Reproduction: importance of practice or actually demonstrating a skill. You cannot learn simply through observation. a. Must translate the images or descriptions into actual behaviors. b. Practice with feedback makes “perfect” 4. Motivation: Without some conscious reason to keep up the effort to achieve this new skill. a. You may also use punishment of failures to achieve your goals. i. Punishment doesn’t work as well as reinforcement. Self Management: As a process of modifying ones own behavior by systematically altering how we arrange different cues in our world, how we think about what we hope to change, and how we attach behavioral consequences to our actions. 5 Behavior-Focused Strategies
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This note was uploaded on 04/19/2011 for the course BUS 320 taught by Professor Jennsen during the Fall '09 term at Indiana.

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bus-1 - Z302 Study Guide for Test#1(Chapters 1 2 3...

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