GS-5-1 - OM 335 Bagchi Group Homework-5 Names: SOLUTION A...

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OM 335 Bagchi Names: SOLUTION Group Homework-5 A family-practice medical clinic employs a receptionist (RS), a nurse clinician (NC), and a physician (MD). The receptionist has been trained to screen patients with regard to whether they should see the NC or the MD. There are, of course, some errors, so the NC sees some patients who must then go to the MD. The accompanying diagram shows the flow of patients. arrival rate of patients at the RS 32 per hour fraction ( p 1 ) who go from the RS to the NC 0.75 fraction ( p 2 ) of the NC patients who must also see the MD 0.25 service rate of the RS 40 per hour service rate of the MD 15 per hour service rate of the NC 30 per hour standard deviation of RS service times 1.5 minutes standard deviation of MD service times 2 minutes standard deviation of NC service times 4 minutes (queue) Nurse Clinician O O O 30 per hour p 1 R i p 1 p 2 R i R i = 32/hr. (queue) Receptionist (queue) Physician OOO 40 per hour OOO 15 per hour (1 – p 1 ) R i (a) Currently, the waiting lines at the RS, NC and MD are managed independently with a first-come,
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This note was uploaded on 04/20/2011 for the course OM 335 taught by Professor Jonnalagedda during the Spring '08 term at University of Texas at Austin.

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GS-5-1 - OM 335 Bagchi Group Homework-5 Names: SOLUTION A...

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