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Study Guide Exam 2 #18D3186

Study Guide Exam 2 #18D3186 - MGT 302 Exam 2 Study Guide...

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MGT 302 Exam 2 Study Guide Spring 2011 Chapters: Chapters 9-13; readings on culture Readings: Wall Street Journal articles announced in Blackboard for the weeks of: February 28, March 7, and March 21. Bustillo, M. (2009, August 14). After early errors, Wal-Mart thinks locally to act globally. Wall Street Journal , p. A1. Videos: Commanding Heights: Episode 3 (Segments 11-14) Any video clips shown in class Terms and Concepts: Culture: The complex whole that includes knowledge. belief, art, morals, law, custom, and other capabilities acquired by a person as a member of society Values and Attitudes - Abstract ideas about what a society believes to be good, right, and desirable. Our values come from the culture we are a part of, and in turn, the values we have form our attitudes, eventually leading into behavior. Cultural Determinism - The belief that the culture in which we are raised determines who we are at emotional and behavioral levels. This supports the theory that environmental influences dominate who we are instead of biologically inherited traits. The Iceberg Model of Culture- You have 3 parts, the surface, the unspoken rules, and the unconscious rules. The unconscious and unspoken rules are heavily embedded in the culture from which they originate. For example, in Asian cultures, they usually never flat out say no, they beat around the bush and say phrases which mean no, but to an American it could sound like there is hope for a deal. Body language can tell mean a lot in different cultures Cross-Cultural Communication Barriers- Language barriers (thousands of languages and over 10,000 dialects), Stylistic barriers, and nonverbal communication barriers Non-Verbal Communication- Any message processed independent of the written or spoken word. The transfer of meaning through means such as body language and the use of physical space. Includes gestures, facial expressions, posture and stance, touching, eye contact etc. Communication Context: Low versus High Context Communication- Communication context is the extent to which a message must be inferred from contextual or situational aspects. With low-context communication, the information to be expressed is contained in words.
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With high-context communication, the information in the message is contained in situational or contextual factors. An example of this would be Japanese people are very high context people, where as Germans and Swiss people have low context communication styles. Cultural Awareness- Cultural awareness provides insights into the way that cultural variables impact values, attitudes, and behaviors. Ethnocentrism- is the tendency to believe that one's ethnic or cultural group is centrally important, and that all other groups are measured in relation to one's own. The ethnocentric individual will judge other groups relative to his or her own particular ethnic group or culture, especially with concern to language , behavior, customs, and religion .
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Study Guide Exam 2 #18D3186 - MGT 302 Exam 2 Study Guide...

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