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ch1 1. A desired future outcome that a firm hopes to achieve is called a goal. True False 2. The planning, organizing, leading, and controlling of resources in order to achieve organizational goals both effectively and efficiently is known as management. True False 3. An organization's people are not considered one of its resources as they are not permanent. True False 4. Management is the process of planning, organizing, leading and controlling resources in order to make a profit. Therefore, an administrator of a not-for-profit organization is not truly a manager. True False 5. Increase in a firm's effectiveness will increase its performance, but increase in efficiency will have no predictable effect on performance. True False 6. McDonald's developed a fat fryer that decreases the amount of oil used in cooking, and reduced the amount of time to cook fries. This is an example of increased efficiency. True False 7. Effectiveness is a measure of how productively a firm uses its resources to achieve a goal. True False 8. In general, jobs become more interesting the more complex or responsible they are. True False 9. Effective managers are those who choose the right organizational goals to pursue and have the skills to utilize resources efficiently. True False 10. A measure of the appropriateness of goals selected by managers for the organization and the degree to which the organization achieves these goals is known as the effectiveness of the organization. True False 11. The process that managers use to select the goals for the organization is known as organizing. True False 12. An organization's strategy is an outcome of its planning process. True False 13. Grouping people into various departments of a firm is known as organizing. True False 14. An organization's structure determines how the organization's resources can be used to create goods and services. True False 15. The outcome of the controlling function should be the ability to measure the organization's performance accurately. True False 16. Considering the management hierarchy, first-line managers typically report to top managers. True False
17. To perform managerial tasks efficiently and effectively, organizations group their managers by level in hierarchy and by type of skill. True False 18. Managers who supervise first-line managers are typically called middle managers. True False 19. The relative importance of planning, organizing, leading, and controlling differ depending on the level of management that a manager occupies. True False 20. The lower the manager's position in the organization's hierarchy, the less time the manager will spend leading and controlling subordinates.
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