ch14 - ch14 1. Efficiency refers to goods and services that...

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ch14 1. Efficiency refers to goods and services that are reliable, dependable, and satisfying, and that do the job they were designed for. True False 2. Quality refers to the amount of inputs that are required to produce a given output. True False 3. Achieving superior efficiency is part of attaining superior responsiveness to customers. True False 4. Profit-seeking organizations have customers, but not-for-profit organizations do not have customers. True False 5. Management experts recommend that an organization should define its business in terms of the products it is producing, and not in terms of the customer needs that it is attempting to satisfy. True False 6. The attributes of an organization's outputs are determined by its production system. True False 7. Customers' demand for some production attributes can conflict with others. True False 8. CRM is a technique that uses IT to develop an ongoing relationship with customers to maximize the value an organization can deliver to them over time. True False 9. The concept of "quality" can be applied only to manufacturing organizations, but not to service organizations. True False 10. Improving product quality always increases the operating costs of the organization. True False 11. An organization's employees can be a major source of information about the sources of poor quality products produced by the organization. True False 12. Higher quality translates into higher employee productivity, which means lower costs for the organization. True False 13. To increase quality, managers should embrace the philosophy that mistakes, defects, and poor-quality materials should be limited to .5% of total production. True False 14. The major advantage of total factor productivity is that each input is typically measured in the same units. True False 15. In order to compute total factor productivity, all inputs must be converted to a common unit (such as dollars) before they are entered into the equation. True False 16. Total factor productivity isolates the exact contribution of an input (such as labor dollars) to the production of a given output (such as units produced). True False
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17. "Labor productivity" is frequently used to compare organizations in their efficiency. True False 18. In a process layout, machines are organized so that each operation needed is performed at workstations arranged in a fixed sequence. True False 19. In a fixed-position production layout, component parts are produced in workstations and then moved to the production area for final assembly. True False 20. It follows that if setup times for complex production equipment can be reduced: efficiency will rise. True False
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This note was uploaded on 04/20/2011 for the course MHR 301 taught by Professor Sharif-zadeh during the Winter '07 term at Cal Poly Pomona.

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ch14 - ch14 1. Efficiency refers to goods and services that...

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