stevenson9e_chp4_solutions

stevenson9e_chp4_solutions - Solutions 3.a. Make a savings...

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Solutions 3.a. Make a savings deposit using a teller. Customer actions Arrive and Fill out deposit ticket. Wait in line if necessary Hand teller cash or check and deposit ticket Receive receipt Leave C line of information Contact Person(s) Teller greets customer. Teller checks cash or check and enters amount. Teller prints out receipt and hands to customer line of visibility Backstage contacts line of internal Account is automatically updated. interaction Support Lunch and rest breaks are managed based on waiting lines. Cash is counted and reconciled with transactions Schedules are set weekly. Employees are paid. 3.b. Apply for a home equity loan. Customer actions Arrive and wait in line if necessary Greets service rep and follows to cubicle. Tells service rep type of loan wanted. Customer signs for loan. Customer leaves. line of information Contact persons Service rep greets customer and leads to cubicle. Customer rep asks for necessary documents and checks to see if customer qualifies. Service rep fills
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This note was uploaded on 04/21/2011 for the course MGT 02 taught by Professor Gad during the Spring '11 term at Tanta University.

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stevenson9e_chp4_solutions - Solutions 3.a. Make a savings...

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