Discussion - Document Management at Bank of America

Discussion - Document Management at Bank of America - This...

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Unformatted text preview: This edition is intended for use outside of the U.S. only, with content that may be different from the U.S. Edition. This may not be resold, copied, or distributed without the prior consent of the publisher. Small Group Exercise Part A– INSTRUCTOR’S MATERIALS Instructor will use templates to generate discussion, and bring out key elements of the case study. Focus here will be on generating thinking and understanding of the strategic aspects of supply management, and its linkage to the success of the Bank of America as a whole. An emphasis on the importance of change management will also be developed. 1. Rate the alignment of the Document Handling Sourcing Strategy with the Hoshin Plan for Bank of America’s Supply Chain Management, using the template in the handout. Sample alignment chart shown… In general, the strategy represents excellent alignment with the Hoshin plan, and contributes in several ways to the success of the plan. 2. Develop a list of five “universal elements” that are present in all of the major functional strategies within Document Handling? Five “universal elements” that are present in all of the major functional strategies within Document Handling: Universal elements embedded in our strategies are • Movement to digital workflows • Visibility to end to end process cost • Self service platforms • Enhanced tracking of customer CTQ’s • Enhanced transparency • Leaning processes • Enforcing payment channels • Enhanced demand management • Enhanced risk management • Enhanced compliance by LOB’s and Suppliers • Enhanced forecasting and planning • Enhanced benchmarking Because each of these groups follows a specific strategic given the particular challenges of that environment, we have provided the detail at that level. This edition is intended for use outside of the U.S. only, with content that may be different from the U.S. Edition. This may not be resold, copied, or distributed without the prior consent of the publisher. Draft (02/18/2003) Supply Chain Management ALIGNMENT OF DOCUMENT HANDLING Lance Drummond STRATEGY WITH HOSHIN PLAN ELEMENTS 2003-2005 Poorly Aligned Neutral Well-Aligned To be recognized as World Class for Supply Chain Management throughout the Financial Services Industry by 2004. 1 2 3 4 X Create a sustainable competitive advantage for the Bank by knowing the business, implementing innovative supply chain processes, executing flawlessly and working as a boundaryless high- performing team . 1 2 3 4 X Breakthrough Strategies 1.1Drive suppliers to world-class performance in support of a world-class customer/client experience. 1 2 3 4 X 1.2Support the corporate commitment to our multi-cultural customers as reflected in our communities. 1 2 3 X 5 1.3Develop and implement innovative end to end supply chain processes allowing the lines of business to achieve a competitive advantage. 1 2 3 4 X 2.1Create a performance driven culture, which attracts, retains, and rewards associates to drive 2....
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This note was uploaded on 04/21/2011 for the course MGT 01 taught by Professor Gad during the Spring '11 term at Tanta University.

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Discussion - Document Management at Bank of America - This...

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