Chapter 19 Final

Chapter 19 Final - TEST BANK Sourcing and Supply Chain...

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TEST BANK Sourcing and Supply Chain Management – 4th edition Handfield, Monczka, Giunipero, and Patterson Chapter 19 True or False 1. It is difficult to develop performance improvement plans without understanding the areas in which performance falls short. a. True (p. 709) b. False 2. Few measures include a standard or target against which to evaluate performance results or outcomes. a. True b. False (p. 709) 3. Measurement seldom motivates and directs behavior toward desired end results. a. True b. False (p. 709) 4. Measuring and evaluating performance historically has had certain problems and limitations. a. True (p. 709) b. False 5. Having too much data is the least common problem an organization has with its measurement system. a. True b. False (p. 710) 6. A very serious problem in measurement is that the data that managers pay attention to are often the wrong data. a. True (p. 710) b. False 7. Many measures drive behavior that is not what is intended or needed. a. True (p. 710) b. False This edition is intended for use outside of the U.S. only, with content that may be different from the U.S. Edition. This may not be resold, copied, or distributed without the prior consent of the publisher.
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8. The problem with measuring behavior is that there is no guarantee the behavior will lead to the desired results. a. True (p. 710) b. False 9. The most common price performance measures include actual purchase price versus planned purchase price comparisons and actual purchase price compared to a market index. a. True (p. 713) b. False 10. Actual prices for similar items should not be compared between plants, divisions, or business units due to differing market conditions. a. True b. False (p. 714) 11. Because firms are increasingly focusing on cost versus price, price performance measures are no long popular. a. True b. False (p. 714) 12. Cost avoidance figures almost always require manual calculation and are sometimes subject to exaggeration. a. True (p. 716) b. False 13. Customer defects per supplier is a measure of the number of defects from individual suppliers to indicate comparable quality performance between competing suppliers. a. True (p. 717) b. False 14. The PPM measure indicates the incidence of failures of components, assemblies, and systems or services when actually incorporated into the final product or service and supplied to external customers. a.
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Chapter 19 Final - TEST BANK Sourcing and Supply Chain...

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