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OB13_TIF03 - Chapter 3 Attitudes and Job Satisfaction...

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Chapter 3 Attitudes and Job Satisfaction MULTIPLE CHOICE Attitudes 1. Which of the following answer choices is the best definition of attitude? a. Attitudes indicate how one will react to a given event. b. Attitudes are the yardstick by which one measures one’s actions. c. Attitudes are the emotional part of an evaluation of some person, object or event. d. Attitudes are evaluative statements of what one believes about something or someone. e. Attitudes are a measure of how the worth of an object, person or event is evaluated. (d; Moderate; Attitudes; p. 75) 2. The belief that “violence is wrong” is an evaluative statement. Such an opinion constitutes the _____ component of an attitude. (a; Moderate; Components of Attitudes; p. 75) {AACSB: Analytic Skills} 3. The _____ component of an attitude is the emotional or feeling component of that attitude. (a; Easy; Components of Attitudes; p. 75) {AACSB: Analytic Skills} 4. Jan is a security officer. Jan believes that it is important to know exactly who is in the office at any given time. She notices that some employees do not sign out of the office when they take lunch, which makes it impossible to keep track of who is actually in the office. Jan becomes frustrated with those employees. She makes note of them and reports them to their supervisors. In the above scenario, what is the behavioral component of Jan’s attitude to the employees who did not sign out of the office? (e; Challenging; Components of Attitudes; p. 75) {AACSB: Analytic Skills} 46
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5. Which of the following is an example of an attitude? a. Satisfaction with a job well done. b. The observation that most dogs have four legs. c. The opinion that it is never acceptable to steal. d. Anger at being unfairly accused of a wrongdoing. e. The avoidance of a restaurant where one once received bad service. (d; Moderate; Attitude; 75)
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