OB13_TIF15 - Chapter 15 Conflict and Negotiation MULTIPLE...

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Chapter 15 Conflict and Negotiation MULTIPLE CHOICE A Definition of Conflict 1. If no one is aware of conflict, it is generally agreed that _____. a. employee-employer relations will be good b. conflict is subversive c. no conflict exists d. conflict is inevitable e. conflict is psychologically driven as opposed to physically manifest (c; Easy; Conflict; p. 485) 2. Which of the following is not included in the definition of conflict? a. perception b. disruption of tasks c. something that is cared about d. negative effects e. incompatibility (b; Easy; Conflict; p. 485) Transitions in Conflict Thought 3. What is one of the views of conflict? . a. the traditional view b. the human interactions view c. the relationist view d. the functional view e. the persuasive view (a; Easy; Traditional View of Conflict; p. 485) {AACSB: Analytic Skills} 4. The traditional view of conflict is the belief that conflict is _____. a. harmful b. natural c. necessary d. situationally-dependent e. neutral (a; Moderate; Traditional View of Conflict; p. 485) 5. The traditional view of conflict argues that conflict _____. a. cannot be avoided b. helps to generate discussion c. can be avoided d. improves productivity e. must be avoided (e; Moderate; Traditional View of Conflict; p. 485) 51
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6. Which one of the following is not part of the traditional view of conflict? a. inevitable b. must be avoided c. indicates malfunctioning d. harmful e. All of the above are parts of the traditional view of conflict. (a; Easy; Traditional View of Conflict; p. 485) 7. The ______ view of conflict argues that conflict arises from management failure. a. human relations b. interactionist c. traditional d. functional e. conjunctive (c; Moderate; Traditional View of Conflict; p. 485) 8. Which one of the following views on conflict dominates in most actual groups and organizations? a. human relations b. interactionist c. traditional d. functional e. asymptotic (c; Moderate; Traditional View of Conflict; p. 485) 9. The _____ view of conflict argues that conflict is a natural and inevitable outcome in any group. a. human relations b. interactionist c. traditional d. functional e. human resources (a; Moderate; Human Relations View of Conflict; p. 486) 10. The human relations view of conflict advocates _____ conflict. a. encouraging b. open communication for resolving c. group therapy for resolving d. acceptance of e. rejection of (d; Moderate; Human Relations View of Conflict; p. 486) 11. According to the interactionist’s perspective, a group that functions without conflict is _____. a. living up to behavioral ideals b. prone to becoming static and apathetic c. likely to be responsive to the need for change and innovation d. the most productive e. an rare phenomenon (b; Moderate; Interactionist View of Conflict; p. 486) 52
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12. The _____ view of conflict argues that conflict is necessary for a group to perform effectively. a. human relations
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This note was uploaded on 04/21/2011 for the course MGT 03 taught by Professor Kasra during the Spring '11 term at Tanta University.

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OB13_TIF15 - Chapter 15 Conflict and Negotiation MULTIPLE...

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