OB13_TIF19 - Chapter 19 Organizational Change and Stress...

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Chapter 19 Organizational Change and Stress Management MULTIPLE CHOICE Forces For Change 1. Which of the following is not a primary force for change in organizations? a. technology b. economic shocks c. decreasing skill sets d. social trends e. the nature of the workforce (c; Easy; Forces for Change; pp. 619-620) 2. An example of change in the nature of the work force is an increase in_____. a. college attendance b. mergers and consolidations c. capital equipment d. divorce rates e. more cultural diversity (e; Moderate; Nature of the Workforce; p. 619) {AACSB: Analytic Skills} 3. Phrases such as “more cultural diversity,” “many new entrants with inadequate skills,” and “increase in aging workers” are all examples of what force for change? a. technology b. world politics c. nature of the work force d. social trends e. competition (c; Easy; Nature of the Workforce; p. 619) {AACSB: Analytic Skills} 4. An example of change in competition is _____. a. growth of e-commerce b. collapse of Enron Corporation c. Iraq–U.S. war d. increased interest in urban living e. a decrease in interest rates (a; Easy; Competition; p. 619) {AACSB: Analytic Skills} Planned Change 5. Change activities that are _____ and goal oriented are termed planned change. a. intentional b. discretionary c. random d. reflexive e. restorative (a; Moderate; Planned Change; p. 621) 144
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What is a goal of planned change? a. to change the forces of change b. to alter the agents of change c. to change employees’ responsibilities d. to improve the ability to adapt to the environment e. to alter the employees’ environment (d; Moderate; Goals of Planned Change; p. 621) Resistance to Change 7. Resistance to change can be positive because _____. a. it provides a degree of stability to behavior and productivity b. without some resistance, OB would take on characteristics of chaotic randomness c. resistance can be a source of functional conflict d. all of the above e. none of the above (d; Moderate; Resistance to Change; p. 622) {AACSB: Analytic Skills} 8. It is easiest for management to deal with resistance when it is _____. a. covert b. deferred c. passive d. implicit e. overt (e; Moderate; Resistance to Change; p. 622) 9. Managing resistance to change that is _____ is extremely challenging. a. passive b. resolute c. deferred d. explicit e. overt (c; Moderate; Resistance to Change; p. 622) 10. Which of the following is not a source of individual resistance to change? a. habit b. security c. fear of the unknown d. inertia e. economic factors (d; Moderate; Sources of Individual Resistance to Change; p. 623) {AACSB: Analytic Skills} 11. An example of a source of individual resistance to change is _____. a.
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OB13_TIF19 - Chapter 19 Organizational Change and Stress...

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